Ricardo Mendes
Cambridge,Cambridgesire
Summary
Results-driven professional with extensive experience in marketing and sales. Demonstrates exceptional customer service excellence and a strong ability to build client trust. Proficient in email marketing tools, an data analysis. Adept at client prospecting, cold calling, and outbound calling to drive business growth. Career goal includes leveraging marketing familiarity and outbound calling to improve sales skills and client prospecting.
Overview
2
2
years of professional experience
Work history
Customer sales assistant
Co-op
Cambridge, Cambridgeshire
05.2024 - Current
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
- Increased customer satisfaction with prompt complaint resolution.
- Helped customers obtain specialised help for refunds and exchanges.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Processed returned or exchanged items and provided refunds to customers.
- Built rapport with new and existing customers to boost client retention.
Restaurant Supervisor
The Varsity Hotel & Spa
Cambridge, Cambridgeshire
08.2022 - 01.2024
- Analysed operations to improve restaurant efficiency and service levels.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Implemented new procedures for more efficient shift changes, increasing productivity.
Skills
- Marketing familiarity
- Computer literacy
- Sales motivated
- Customer service excellence
- Email marketing tools
- Customer Service
- Building client trust
- Data analysis
- Sales pitch development
- Marketing
- Client prospecting
- Cold Calling
- Outbound Calling
Affiliations
- Reading
- Computers
- Marketing
- Sales
- Gym
Languages
English
Proficient (C2)
Afrikaans
Upper intermediate (B2)
Timeline
Customer sales assistant
Co-op
05.2024 - Current
Restaurant Supervisor
The Varsity Hotel & Spa
08.2022 - 01.2024
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