Millicent Apau
Hounslow,Middlesex
Summary
An educated and enthusiastic mental health nurse assistant with hands-on experience working with adults and older people suffering from various mental health conditions. Experience in providing high-quality patient-centered care and committed to National Health Service and Essence of Care initiatives Committed to safeguarding and promoting the welfare of patients and helping them to recover from their illness or come to terms with it to maximize their life potential.
Overview
15
15
years of professional experience
Work history
Mental Health Support Worker
ST. GEORGE’S HOSPITAL
London, City of London
06.2022 - 10.2024
- Assisted service users by providing emotional and practical support.
- Enhanced mental health understanding for service users through psychoeducation.
- Provided daily living assistance, promoting independent behavior.
- Supported individuals to improve their well-being with weekly goal-setting sessions.
- Promoted safe environment by adhering to risk assessment guidelines.
Senior Support Worker
Goodluck Care Ltd
08.2019 - 10.2024
- Assists the Management team in coaching and mentoring team staff, coordinating the daily provision of support and activities for service users to ensure that high-quality care is delivered
- To participate in devising staff rota, in conjunction with Team Leader
- To be responsible for and actively support the regular assessment of individual customers’ needs
- To support the efficient use of resources in the facility
- To be jointly responsible, with the team leader, in all health and safety matters.
Healthcare Assistant and Support Worker
West Middlesex Hospital
11.2018 - 09.2019
- Promoting a positive service user experience throughout their stay through proactive listening, being responsive to issues raised, and resolving issues and concerns raised by service users with colleagues and senior members of the team
- Providing service users with personal care, where and when required, and demonstrating empathy, dignity, respect, and compassion always and understanding the importance of the relatives/carers' contribution to care and conversing with the service users and their relatives/carers, establishing their needs and assisting them as necessary
- Ensuring good working relationships with colleagues by contributing to the effective ward running, engaging in clinical discussions, and attending appropriate meetings, including ward handovers
- Empowering service users by ensuring that they receive relevant information about their treatment, medication, available services, advocacy services, ward routines, and safety procedures under the guidance of a registered nurse and ensuring food and fluids are served to service users according to policy
- Providing service users with personal care, assisting service users with feeding, Prompting of medication, Recordkeeping, Escorting service users to appointments.
Support Worker
Comfort Care Services
11.2018 - 08.2019
- Supporting Service Users with personal care
- Administering medication to service users
- Supporting service users to pursue their interests and hobbies
- Cooking for service users
- Supporting service users for various appointments, when required
- Supporting service users in learning new skills.
Ward Catering Assistant
ISS LTD (WEST MIDDLESEX HOSPITAL)
04.2015 - 11.2018
- Understanding and liaising to ensure with client provides the the service requested by me in the catering team
- Recording information and providing dates when requested by the manager for my duties
- Preparation of patients' food preparation, supporting patients with feeding, Record keeping learning, storing food, Cleaning the cooking area, Stock taking, and ordering ingredients.
Care Assistant/ Support Worker
HOME AID COMMUNITY CARE LIMITED
05.2010 - 04.2015
- Providing service users with personal care, where and when required, and demonstrating empathy, dignity, respect, and compassion always and understanding the importance of the relatives/carer's contribution to care and conversing with the service users and their relatives/carers, establishing their needs and assisting them as necessary
- Ensuring good working relationships with colleagues by contributing to the effective ward running, engaging in clinical discussions, and attending appropriate meetings, including ward handovers
- Empowering service users by ensuring that they receive relevant information about their treatment, medication, available services, advocacy services, ward routines, and safety procedures under the guidance of a registered nurse and ensuring food and fluids are served to service users according to policy
- Providing service users with personal care, assisting service users with feeding, Prompting of medication, Recordkeeping, Escorting service users to appointments.
Education
Diploma of Higher Education - Economics, Health Science
Accra High Secondary School
Accra Ghana 05.2024 -
GCSEs -
Accra Methodist School
Accra GhanaSkills
- Empathy and understanding
- Special needs adaptation
- Conflict resolution
- Constructive feedback giving
- Time management
- Health and Safety
- Good listener
- Good communication skills
- compassionate and care given
Custom
EDG SERVICES, As the owner of a successful care agency, I specialize in delivering high-quality, personalized care services. I oversee all aspects of the business, from strategic growth and financial management to staff recruitment and compliance with healthcare regulations. With a focus on client satisfaction, I have built strong relationships, maintained excellent care standards, and driven consistent growth., Grew the agency into a reputable care provider with high client retention., Maintained full regulatory compliance and high-quality service standards., Successfully led a dedicated care team, ensuring staff development and client satisfaction., Business Strategy & Growth, Healthcare Compliance, Client Relations, Financial Management, Team Leadership & Training
Timeline
Diploma of Higher Education - Economics, Health Science
Accra High Secondary School
05.2024 -
Mental Health Support Worker
ST. GEORGE’S HOSPITAL
06.2022 - 10.2024
Senior Support Worker
Goodluck Care Ltd
08.2019 - 10.2024
Healthcare Assistant and Support Worker
West Middlesex Hospital
11.2018 - 09.2019
Support Worker
Comfort Care Services
11.2018 - 08.2019
Ward Catering Assistant
ISS LTD (WEST MIDDLESEX HOSPITAL)
04.2015 - 11.2018
Care Assistant/ Support Worker
HOME AID COMMUNITY CARE LIMITED
05.2010 - 04.2015
GCSEs -
Accra Methodist School
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