Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Accomplishments
Certification
Languages
Timeline
BusinessAnalyst

Aliu Abiodun Sanusi

Widnes,Cheshire

Summary

Dedicated professional with extensive experience in counselling, adept at applying behaviour analysis and non-violent communication techniques. Proven ability to work effectively within multi-disciplinary teams, ensuring accurate recordkeeping and adherence to cybersecurity protocol. Skilled in administering medication, proficient in healthcare software, Microsoft Office Suite, and Power BI tools. Strong leadership, problem-solving, and team-building capabilities complemented by public speaking, social media marketing, and strategic planning expertise, committed to leveraging skills for impactful programme development and effective public relations.

Compassionate Mental Health Support Worker with knack for building trusting relationships and fostering supportive environment. Always quick to intervene in crises and provide emotional support, leading to noticeable improvements in clients' mental well-being. Known for implementing innovative care plans that significantly aid in recovery and independence.

Passionate Customer assistant with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Overview

1
1
year of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Mental health support worker

Pleasure care services
Warrington, Cheshire
09.2024 - Current
  • Conducted regular welfare checks on patients to ensure safety.
  • Enhanced mental health understanding for service users through psychoeducation.
  • Collaborated with multi-disciplinary teams for comprehensive patient care.
  • Documented progress notes meticulously, enabling accurate patient assessments.
  • Assisted service users by providing emotional and practical support.
  • Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
  • Facilitated group therapy sessions leading to enhanced community integration.
  • Observed and evaluated patients to detect changes in behaviour or abnormalities.
  • Maintained confidentiality of clients' information.
  • Supported individuals to improve their wellbeing with weekly goal-setting sessions.
  • Ensured medication was correctly administered, improving overall health outcomes.
  • Upheld strict confidentiality protocols ensuring respect for patient privacy.

Customer assistant

Morrisons
Welwyn, Hertfordshire
10.2023 - 07.2024
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Provided shopping advice based on customer needs, fostering an engaging shopping experience.
  • Cross-sold related products at the point of purchase boosts overall sales volumes.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Assisted customers with product selection to ensure satisfaction.
  • Participated actively in staff meetings, contributing valuable insights towards improving store performance.
  • Stock shelves regularly for easy access to products by customers.
  • Provided excellent customer service to ensure repeat business.
  • Ensured health and safety regulations were complied within work premises at all times.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Education

Master of Science - International Business

University of Hertfordshire
Hatfield
09.2023 - 09.2024

Bachelor of Science - Economics

University of Osun state
Nigeria
11.2017 - 03.2022

GCSEs - Maths and English Equivalent

West Africa Senior Examination Certificate
Nigeria
09.2012 - 07.2014

Skills

  • Empathy and understanding
  • Non-Violent communication
  • Applied behaviour analysis
  • Counselling aptitude
  • Working with multi-disciplinary teams
  • Youth work experience
  • Healthcare software proficiency
  • Microsoft Outlook
  • Accurate recordkeeping
  • Administering medication
  • Microsoft Office Suite proficiency
  • Attention to cybersecurity protocols
  • Problem-solving
  • Communication skills
  • Calm under pressure
  • Team building
  • Public speaking
  • Leadership
  • Resourcefulness
  • Social media marketing
  • Public Relations
  • Strategic planning
  • Marketing
  • Programme development
  • Troubleshooting
  • Power BI understanding
  • Power BI tools
  • Power BI experience

Affiliations

  • Football
  • Scrabble
  • Traveling
  • Nature

Accomplishments

Higher Achiever Award on Business Research Methods (Hertfordshire Business School)

Academic English for Business in Business Communication (Hertfordshire Business School)

Certification

Master's degree honours in International Business (MSc)

Bachelor's degree honours in Economics (BSc)

West Africa Senior Examination Certificate (GSCE)


Languages

English
Fluent
Yoruba
Native

Timeline

Mental health support worker

Pleasure care services
09.2024 - Current

Customer assistant

Morrisons
10.2023 - 07.2024

Master of Science - International Business

University of Hertfordshire
09.2023 - 09.2024

Bachelor of Science - Economics

University of Osun state
11.2017 - 03.2022

GCSEs - Maths and English Equivalent

West Africa Senior Examination Certificate
09.2012 - 07.2014

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Aliu Abiodun Sanusi