Enache Nicoleta

• Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
• Monitored patient symptoms and progress to boost health outcomes.
• Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
• Maintained confidentiality and compliance standards for optimised patient care.
• Completed documentation of care, hospital actions and patient activities for up-to-date client records.
• Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
• Provided timely intake, assessment and appropriate intervention to clients experiencing crises.
• Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
• Monitored patients' conditions, taking pulse and weight.
• Assessed client mental health in detail to establish treatment options and develop treatment plans.
• Coordinated referrals to help clients access relevant community education, training and employment services.
• Produced detailed progress reporting, liaising with clients and their families to discuss ongoing treatment.
• Assisted clients to achieve personal and treatment-related goals.
• Helped clients make informed decisions and follow individual treatment plans.
• Maintained case notes in [Software] for traceability and compliance purposes.
• Maintained confidentiality of clients' information.
• Counselled clients through difficult times using approved and compassionate strategies.
• Recommended clients for specific treatment programmes to aid timely recovery.
• Recruited clients for programmes based on their needs.
• Listened to clients' current struggles to signpost relevant support.
• Adapted support where possible to increase service accessibility.
• Helped service users to gain ability to function independently in society.
• Supported clients with rehabilitation and socialisation in community settings.

-Assist patient with daily living task

-Monitor patients' physical and emotional well-being, report changes to the nursing team

-fallow safeguarding , confidentiality, and NHS policies at all times.

• Developed tailored retirement plans to address individual client needs.
• Delivered presentations on financial planning strategies, facilitating informed client decisions.
• Ensured compliance with regulatory requirements, bolstering company reputation in industry.
• Streamlined communication processes to enhance team coordination.
• Managed over 20 customers calls per day, increased sale with 7%
• Generated increased client confidence to invest in complex financial products.
• Resolved complex financial issues, contributing to overall customer satisfaction.
• Provided estate planning advice; guided clients through intricate legal processes.
• Initiated routine check-ins with clients, maintaining high levels of service delivery.
• Built and carefully managed loyal, profitable client bases.

• Resolved conflicts in a respectful manner, promoting a positive image of the company.
• Increased client trust by providing accurate product information.
• Streamlined communication with customers to understand needs better.
• Built long-term client relationships through exceptional customer service skills.
• Managed high volume of inbound calls, ensuring swift response times.
• Provided technical support for customer issues, demonstrating problem-solving skills.
• Documented all phone interactions for record keeping and quality control purposes.
• Enhanced customer satisfaction by promptly addressing and resolving complaints.