Milanne Roberts
Lomdom
Summary
Experienced in casino operations with a strong focus on game pace control, problem gambling recognition, and roulette spinning technique. Demonstrates exceptional accuracy in calculation and adherence to casino etiquette, ensuring a seamless gaming experience. Skilled in resolving conflicts, maintaining speech clarity, and fostering a friendly demeanour. Committed to compliance understanding and health and safety regulations. Proven ability in sales consultation and persuasion, group work facilitation, and the use of teaching aids. Dedicated to child protection awareness with notable patience and tolerance.
Overview
9
9
years of professional experience
Work History
Croupier
Grosvenor Casinos
London
08.2023 - 02.2025
- Kept track of bets accurately, guaranteeing fair payout distribution.
- Managed game operations for smooth gameplay, ensuring fair play.
- Maintained concentration during long hours, ensuring accuracy in all transactions.
- Handled challenging situations calmly, resolving disputes efficiently.
- Enhanced player satisfaction with proficient handling of gaming chips and cards.
- Conducted card shuffling and dealing effectively for uninterrupted gameplay.
Retail sales associate
Gymshark
London
01.2023 - 07.2023
- Dealt with returns, ensuring customer satisfaction.
- Provided product knowledge to customers for informed purchases.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
Sales assistant
ALDO
London
02.2021 - 12.2022
- Improved customer service by efficiently handling queries and complaints.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Customer service manager
Ladbrokes PLC
London
09.2019 - 02.2021
- Enhanced operating procedures for smoother workflow.
- Resolved complaints efficiently, fostering customer loyalty.
- Maintained positive relationships through effective communication.
Retail sales associate
JD Sports
London
01.2017 - 12.2017
- Participated in staff meetings contributing valuable insights for improvement.
- Boosted store reputation with excellent customer service skills.
- Upheld company policies whilst interacting with customers and colleagues.
- Advised customers on product selection based on their needs.
Volunteer teaching assistant
VAANT
Kuwait
07.2016 - 09.2016
- Assisted in organising school events, fostering community spirit amongst students.
- Supported lead teacher in preparing lesson plans based on individual student needs, ensuring personalised attention to each learner.
- Assisted lead teachers during field trips ensuring student safety.
- Prepared educational materials to facilitate instruction and learning activities.
Education
GCSEs -
Maria fidelis convent school
London 09/2011 - 09/2015
Skills
- Game pace control
- Problem gambling recognition
- Roulette spinning technique
- Accuracy in calculation
- Casino etiquette
- Resolving conflicts
- Speech clarity
- Friendly demeanour
- Compliance understanding
- Health and Safety Compliance
- Sales consultation
- Sales persuasion
- Group work facilitation
- Use of teaching aids
- Child protection awareness
- Patience and tolerance
References
References available upon request.
Timeline
Croupier
Grosvenor Casinos
08.2023 - 02.2025
Retail sales associate
Gymshark
01.2023 - 07.2023
Sales assistant
ALDO
02.2021 - 12.2022
Customer service manager
Ladbrokes PLC
09.2019 - 02.2021
Retail sales associate
JD Sports
01.2017 - 12.2017
Volunteer teaching assistant
VAANT
07.2016 - 09.2016
GCSEs -
Maria fidelis convent school
09/2011 - 09/2015
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