Summary
Overview
Work history
Education
Skills
Timeline
Generic

Poppi Jennings

Birmingham

Summary

Driven individual with exceptional interpersonal skills and keen sense of fairness, bringing high level of customer service and attention to detail to every task. Adept at handling fast-paced environments and maintaining composure under pressure, ensuring smooth operations and guest satisfaction. Committed to creating engaging and enjoyable experience in any role.

Overview

1
1
year of professional experience

Work history

Croupier

Grosvenor casino
Birmingham
2025.03 - Current
  • Implemented casino policies strictly, promoting responsible gambling habits amongst patrons.
  • Facilitated high-stakes games to ensure accurate payment of winnings.
  • Managed game operations for smooth gameplay, ensuring fair play.
  • Worked collaboratively with security team to manage crowd control during peak hours.
  • Maintained concentration during long hours, ensuring accuracy in all transactions.
  • Ensured a pleasant gaming environment by maintaining excellent cleanliness standards.
  • Demonstrated exceptional customer service by greeting patrons and assisting them with gaming rules.
  • Provided game commentary, using clear, professional language to ensure guest comprehension.
  • Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.

Education

GCSEs - biology

Halesowen college
Birmingham
09.2021

GCSEs - Mathematics

Halesowen college
Birmingham
09.2021

GCSEs - English

Halesowen college
Birmingham
09.2021

Skills

  • Patience and composure
  • Secure transactions
  • Cash handling proficiency
  • Conflict Resolution
  • Customer interaction
  • Rule enforcement
  • Knowledge of gambling legislation
  • Game pace control
  • Gaming law understanding
  • Clear communication
  • Customer engagement

Timeline

Croupier

Grosvenor casino
2025.03 - Current

GCSEs - biology

Halesowen college

GCSEs - Mathematics

Halesowen college

GCSEs - English

Halesowen college
Poppi Jennings