Poppi Jennings
Birmingham
Summary
Driven individual with exceptional interpersonal skills and keen sense of fairness, bringing high level of customer service and attention to detail to every task. Adept at handling fast-paced environments and maintaining composure under pressure, ensuring smooth operations and guest satisfaction. Committed to creating engaging and enjoyable experience in any role.
Overview
1
1
year of professional experience
Work history
Croupier
Grosvenor casino
Birmingham
2025.03 - Current
- Implemented casino policies strictly, promoting responsible gambling habits amongst patrons.
- Facilitated high-stakes games to ensure accurate payment of winnings.
- Managed game operations for smooth gameplay, ensuring fair play.
- Worked collaboratively with security team to manage crowd control during peak hours.
- Maintained concentration during long hours, ensuring accuracy in all transactions.
- Ensured a pleasant gaming environment by maintaining excellent cleanliness standards.
- Demonstrated exceptional customer service by greeting patrons and assisting them with gaming rules.
- Provided game commentary, using clear, professional language to ensure guest comprehension.
- Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
Education
GCSEs - biology
Halesowen college
Birmingham 09.2021
GCSEs - Mathematics
Halesowen college
Birmingham09.2021
GCSEs - English
Halesowen college
Birmingham 09.2021
Skills
- Patience and composure
- Secure transactions
- Cash handling proficiency
- Conflict Resolution
- Customer interaction
- Rule enforcement
- Knowledge of gambling legislation
- Game pace control
- Gaming law understanding
- Clear communication
- Customer engagement
Timeline
Croupier
Grosvenor casino
2025.03 - Current
GCSEs - biology
Halesowen college
GCSEs - Mathematics
Halesowen college
GCSEs - English
Halesowen college