Mikaela Niles
London,Enf
Summary
Hardworking and ambitious individual with experience in customer service and event coordination. Adept at providing exceptional service and support, demonstrated through roles in catering and sales. Recently enhanced event setups and guest interactions at Heartland Great Events, ensuring memorable experiences. Passionate about bringing strong organisational skills and attention to detail to enhance office efficiency and contribute to a positive atmosphere for both guests and colleagues.
Overview
2
2
years of professional experience
Work history
Catering Assistant
Heartland Great Events
Bridgetown, Barbados
07.2023 - 06.2024
- Provided excellent customer service, ensuring guest satisfaction.
- Assisted in training new staff members, fostering a supportive work environment.
- Enhanced customer experience by promptly addressing queries and complaints.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
Bartender
Heartland Great Events
Bridegtown, Barbados
07.2023 - 06.2024
- Recommended drinks to customers, increasing overall sales.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Resolved customer complaints promptly to maintain good relationships.
Sales representative
Antzara Organisation/IBA Global
London, England
03.2025 - 03.2025
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Fostered strong customer relationships through exceptional service.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
- Collaborated with marketing department for effective promotional campaigns.
Education
Associate Degree - Linguistics
Barbados Community College
Bridgetown, Barbados 09/2022 - 05/2024
CXC/CSEC - Food, Nutrition and Health
The Alexandra School
Speightstown, Barbados 09/2017 - 06/2022
CXC/CSEC - English A
The Alexandra School
Speightstown, Barbados 09/2017 - 06/2022
CXC/CSEC - French
The Alexandra School
Speightstown,Barbados 09/2017 - 06/2022
CXC/CSEC - Spanish
The Alexandra School
Speightstown, Barbados 09/2017 - 06/2022
CXC/CSEC - English B
The Alexandra School
Speightstown, Barbados 09/2017 - 06/2022
CXC/CSEC - Human and Social Biology
The Alexandra School
Speightstown, Barbados 09/2017 - 06/2022
Languages
English
Fluent
French
Upper intermediate
Spanish
Intermediate
References
References available upon request.
Timeline
Sales representative
Antzara Organisation/IBA Global
03.2025 - 03.2025
Catering Assistant
Heartland Great Events
07.2023 - 06.2024
Bartender
Heartland Great Events
07.2023 - 06.2024
Associate Degree - Linguistics
Barbados Community College
09/2022 - 05/2024
CXC/CSEC - Food, Nutrition and Health
The Alexandra School
09/2017 - 06/2022
CXC/CSEC - English A
The Alexandra School
09/2017 - 06/2022
CXC/CSEC - French
The Alexandra School
09/2017 - 06/2022
CXC/CSEC - Spanish
The Alexandra School
09/2017 - 06/2022
CXC/CSEC - English B
The Alexandra School
09/2017 - 06/2022
CXC/CSEC - Human and Social Biology
The Alexandra School
09/2017 - 06/2022
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