Michelle Shaddick
Customer Service
Plympton,Devon
Summary
I am an ambitious hairstylist offering over 30 years of experience.
Conversational and energetic with expertise in fostering client loyalty.
Skilled in interpreting client requests and achieving superior results.
Extensive customer service background.
I have experience within the hair industry in a managerial role. These skills include supervising and running a team, payroll, dealt with complaints.
I am computer literate and currently working for EE in customer service.
I am polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative.
Overview
34
34
years of professional experience
7
7
years of post-secondary education
Work history
Customer Advisor
EE
Plympton , Plymouth, Devon
04.2023 - Current
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Exceeded targets by upselling and cross-selling products.
- Performed cashier duties, including balancing and end-of-day banking.
Senior Hair Stylist
Self employed
Plympton , Plymouth, Devon
05.2006 - 04.2023
- Offered highly skilled cut, colour and extension services to [Number]+ daily customers.
- Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
- Updated customer files with colour notes, preferences and services delivered.
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Styled hair for large-scale events, including fashion shows and special hair expos.
- Trimmed, cut and shaped hair based on exact customer preferences.
- Created memorable customer experiences with services such as head and neck massages.
Dental Receptionist
Mainstone Dental Centre
Plymouth, Devon
02.2000 - 11.2006
- Assisted dental staff with treatment room preparation to maximise productivity.
- Supported Practice Manager and clinical team members with the smooth running of the practice.
- Processed payments within minutes to reduce patient wait times.
- Increased return patients through exceptional customer service.
- Warmly greeted patients on arrival.
- Maintained strict patient confidentiality, ensuring records were secure.
- Accurately updated patient records using T3.
- Swiftly answered phone calls.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Hair Stylist
Hair By Andrew
Plympton, Plymouth, Devon
03.1989 - 10.2000
- Designed and executed various hair services, including cuts, colours, perms and extensions.
- Selected hair colours based on individual preference to produce results surpassing customer expectations.
- Sanitised workstations and salon equipment to maintain high standards of cleanliness.
- Cleaned, maintained and sterilised styling tools, increasing product lifetimes.
- Created memorable customer experiences with services such as head and neck massages.
- Offered style catalogues and magazines showcasing hair style options.
- Trimmed, cut and shaped hair based on exact customer preferences.
- Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
Education
GCSEs - All subjects
Plympton Grammar School
Plymouth , Devon 09.1984 - 07.1989
City and Guilds - Hairdressing
Vaughn Academy
Plymouth , Devon 07.1989 - 07.1991
Skills
- Customer service
- Sales calls
- Data verification procedures
- Customer support
- Telephone support
- Transaction processing
- Payment processing
- Record maintenance
Languages
English
Fluent
Timeline
Customer Advisor
EE
04.2023 - Current
Senior Hair Stylist
Self employed
05.2006 - 04.2023
Dental Receptionist
Mainstone Dental Centre
02.2000 - 11.2006
City and Guilds - Hairdressing
Vaughn Academy
07.1989 - 07.1991
Hair Stylist
Hair By Andrew
03.1989 - 10.2000
GCSEs - All subjects
Plympton Grammar School
09.1984 - 07.1989
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