Michelle Nobbs
Foxley dereham ,Norfolk
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
27
27
years of professional experience
Work history
Online assistant
Sainsbury’s
Norwich , Norfolk
2020.03 - Current
- Worked closely with other team members, fostering a positive work environment. Picked customers shopping to a high standard and to pick goods to a high quality standard and good shelf life, and pack correctly whilst also achieving targets in the process.
Travel money advisor
Sainsbury’s bank
Norwich , Norfolk
2013.02 - 2020.03
- Advised customers on best currency exchange options to maximise travel budgets.
- Assisted in managing foreign exchange inventory to ensure availability for clients.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Streamlined operational processes to improve efficiency in currency transactions and customer interactions.
- Collaborated with team members to develop promotional materials for currency exchange services.
- Implemented an effective feedback system, ensuring continual service improvements.
Cash office team leader
Co-op
Bungay , Suffolk
2003.09 - 2005.03
- Managed cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored team members on cash office operations and best practices.
- Implemented efficient cash reconciliation procedures to streamline daily operations.
- Oversaw inventory management of cash supplies and maintained optimal stock levels.
- Collaborated with various departments to resolve discrepancies and improve workflow.
- Conducted regular audits of cash office activities to identify areas for improvement.
- Ensured adherence to security protocols and safeguarded sensitive financial information.
- Encouraged open communication, improved problem-solving capabilities within the team.
- Developed and maintained comprehensive documentation of cash office procedures and policies.
- Improved operational efficiency by streamlining administrative procedures.
- Provided training opportunities to augment employee skill set.
- Streamlined workflow processes for efficient operations management.
- Addressed employee concerns promptly, decreased grievances significantly.
- Aided in dispute resolution amongst team members maintaining harmony.
- Ensured adherence to company policies and regulations by all team members.
- Fostered a positive work environment, increased employee satisfaction levels.
- Organised regular meetings for goal setting, tracking progress efficiently.
- Developed office protocols, ensured smooth functioning across all departments.
- Assisted in recruitment processes to attract top talent.
- Conducted performance reviews to identify areas of improvement.
- Coordinated team assignments to enhance productivity.
- Enhanced team collaboration with regular communication and feedback sessions.
- Implemented flexible working hours, improved overall morale and productivity.
- Achieved low staff turnover rate through effective leadership and motivation.
- Managed office supplies, reduced wastage and costs.
- Oversaw project timelines for successful delivery within schedules.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Created and submitted progress reports to upper management.
- Updated office management on team's activities and progress at weekly meetings.
- Set office policies and procedures to keep team members coordinated.
Post office manager
Budgeons local
Beccles, Suffolk
2002.03 - 2003.09
- Managed daily operations ensuring efficient processing of mail and packages.
- Coordinated staff schedules to optimise workflow and maintain service quality.
- Trained new employees on postal regulations, safety protocols, and customer service standards.
- Oversaw inventory management systems to track supplies and equipment effectively.
- Addressed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Implemented process improvements to streamline operations and reduce delays.
- Maintained compliance with health and safety regulations within the workplace.
- Collaborated with local businesses to promote postal services and community engagement.
- Negotiated contracts with suppliers, securing advantageous terms for the Post Office branch.
- Managed inventory control, reducing unnecessary expenditure on supplies.
- Led team meetings, encouraging open communication and collaboration amongst staff members.
- Adhered strictly to data protection laws while handling sensitive customer information.
- Ensured smooth operations by managing staff and post office procedures.
- Promoted digital services to modernise customer experience.
- Developed business growth strategies that contributed toward increasing profitability of the branch.
- Implemented new marketing strategies for increased footfall in the branch.
- Initiated emergency protocols during crisis situations ensuring minimal disruption in services.
- Facilitated training programmes, boosting team competence and morale.
- Streamlined customer service for better satisfaction.
- Addressed complaints promptly, enhancing customer relationship.
- Coordinated mail sorting, resulting in improved delivery times.
- Fostered strong relationships with customers, generating repeat business over time.
- Delivered consistent performance with robust management of postal services.
- Oversaw financial transactions to ensure accuracy and transparency.
- Maintained up-to-date knowledge on postal regulations and products, delivering accurate information to clients.
- Ensured adherence to health and safety regulations for a safe working environment.
- Organised employee schedules to maximise efficiency.
- Complied with all Royal Mail standards and policies providing an exemplary model of conduct for staff members.
- Maximised sales revenue through effective upselling to premium post office products.
- Prevented stock-outs, monitoring postal supply stock in [Software] and promptly reordering low-stock items.
- Drove commercial growth by implementing mandatory sales training, growing branch revenue by [Number]% within [Timeframe].
- Implemented [Frequency] POS training to increase check-out efficiencies, reducing customer waiting times by [Number]%.
- Used QuickBooks to handle bank deposits of up to £[Number] per [Timeframe] with zero error.
- Introduced scanning system that increased parcel handling efficiencies by [Number]%.
- Employed [Skill] and [Skill] to build strong rapport with regular post office clients, increasing repeat customer rate by [Number]%.
- Facilitated accurate assessment of branch performance, preparing [Frequency] balance, cash and sales reports in [Software].
- Led, motivated and inspired [Number] post office clerks to exceed branch sales targets by on average [Number]% per [Timeframe].
- Maintained profitability by planning and reviewing branch resource requirements to meet customer needs.
- Optimised staffing strategy, consulting POS data to determine individual staff performance.
- Ensured smooth running of branch operations, providing support across all post office services, including pension and benefit payments, vehicle registrations, [Type] and [Type].
- Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
- Facilitated parcel tracking by using barcode scanner with precision.
- Oversaw error-free sorting of [Number]+ parcels and letters daily.
- Optimised mail route planning with excellent area knowledge, allowing for [Number] additional drops daily.
- Sorted items accurately and safely loaded them into van, lifting up to [Number] kilos.
- Prevented service disruptions by proactively maintaining equipment and organising repairs.
- Guaranteed stable vehicle condition, performing oil and tyre checks before departure.
- Maintained an accident-free driving record for [Number] years, using safe driving techniques.
- Ensured customer safety by applying PPE and following safety systems across all tasks.
- Hired, trained and mentored [Number] new Postal Workers to consistently exceed individual delivery targets.
- Delivered to [Number]+ commercial and residential addresses daily, exceeding targets by [Number]%.
- Eliminated compliance issues by preparing and submitting delivery documentation [Number]% on time.
- Completed sorting and delivery tasks in line with target timeframes.
- Sorted and differentiated types of packages.
- Offered flexible hours to provide additional support in busy seasonal periods.
- Walked between mail locations carrying bags or pushing carts of mail.
- Sorted mail items by hand for delivery to local customers or transport to other offices.
- Adhered to security policies to maintain service integrity.
- Established daily priorities based on varied workload.
- Executed mail-handling tasks reliably to improve quality of service and achieve high customer satisfaction.
- Organised logistics of special deliveries.
- Interpreted delivery notes and special requests.
- Operated vehicle to transport parcels between mail locations.
- Maintained basic records of incoming and outgoing correspondence.
- Dispatched mail to businesses and homes within area covered by mail office.
- Collected signatures and payments from customers sending and receiving mail.
- Responded to customer tracking enquiries, using postal system to obtain information on mail status.
- Received new mail items from customers and issued receipts.
- Organised and delivered internal mail to organisational personnel.
- Monitored flow of mail and maintained continuous feed of new parcels into automated machinery.
- Liaised with colleagues and customers using accurate, up-to-date information.
- Performed mail-handling duties in [Type] spaces.
Assistant manager
Budgeons local
Beccles , Suffolk
1999.12 - 2002.03
- Resolved customer complaints efficiently, ensuring satisfaction and fostering positive relationships.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Handled stock control duties diligently preventing overstocking or shortages.
- Handled customer complaints effectively, restoring trust in our brand.
- Monitored sales performance regularly adjusting strategies as required.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Created a positive work environment, resulting in higher employee morale.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Delegated tasks to team members efficiently improving overall productivity.
- Assisted in recruitment process to build an effective workforce.
- Provided support to manager during audits, ensuring accurate reports.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Improved customer service by implementing new procedures and protocols.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Managed daily operations to ensure smooth running of the shop floor.
- Streamlined store operations with efficient scheduling.
- Minimised inventory loss for improved profit margins.
- Established clear budgets and cost controls strategies to meet objectives.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Sales assistant
Budgeons local
Beccles , Suffolk
1998.12 - 1999.12
- Assisted customers in selecting products and provided detailed information on features and benefits.
- Organised merchandise displays to enhance visual appeal and facilitate customer engagement.
- Maintained stock levels and conducted regular inventory checks to ensure product availability.
- Collaborated with team members to streamline sales processes and improve customer service efficiency.
Education
GCSEs -
City of Norwich school
Norwich 07.1988
Skills
- Initiative taking
- Time efficiency
- Telecommunication etiquette
Timeline
Online assistant
Sainsbury’s
2020.03 - Current
Travel money advisor
Sainsbury’s bank
2013.02 - 2020.03
Cash office team leader
Co-op
2003.09 - 2005.03
Post office manager
Budgeons local
2002.03 - 2003.09
Assistant manager
Budgeons local
1999.12 - 2002.03
Sales assistant
Budgeons local
1998.12 - 1999.12
GCSEs -
City of Norwich school