Emma Smith
Stoke-On-Trent,Staffordshire
Summary
Dedicated professional with a strong background in retail operations, demonstrating expertise in accurate picking rate, stock control, and replenishment. Proven ability to handle returns efficiently while maintaining health and safety compliance and retail security measures. Skilled in stock waste management and discount calculation, with a solid understanding of retail operations. Known for dependability, punctuality, and effective communication proficiency. Adept at multidisciplinary teamwork, task prioritisation, initiative taking, and stress resilience. I have been a Head Student, Charity Ambassador, Form Representative, Current Student Rep, Committee for a Society, I have worked in Partnerships within University, completed Police work experience additionally.
Overview
3
3
years of professional experience
Work history
Online Picking Retail Assistant
Sainsbury's
Stoke-on-Trent, Staffordshire
2025.11 - 2026.03
- Gathered appropriate items quickly, maintaining timely deliveries despite high volume periods,.
- Resolved customer queries effectively, ensuring their full satisfaction with our service.
- Maintained a clean, safe work environment to foster efficiency.
- Managed online orders by utilising company's inventory management system.
Retail Assistant
Co-op
Morecambe, Lancashire
2025.05 - 2025.08
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Ensured visual merchandising standards with regular display updates.
- Handled transactions, maintaining accurate till records.
- Maintained clean shop floor, promoting a welcoming environment.
Retail Assistant
Sainsbury's
Morecambe, Lancashire
2024.04 - 2025.02
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Supported team members for improved operational efficiency.
- Assisted in stock replenishment to maintain store appearance.
- Delivered excellent customer service by answering queries and providing product information.
Cafe Barista
Bruciannis
Morecambe, Lancashire
2023.04 - 2024.02
- Analysed customer feedback to suggest menu changes, resulting in increased sales.
- Addressed customer complaints promptly to maintain positive atmosphere in the cafe.
- Mastered latte art techniques to enhance presentation of drinks and delight customers.
- Maintained cleanliness and organisation to create a welcoming environment for customers.
- Implemented health and safety regulations throughout daily operations ensuring compliance at all times.
Education
GCSEs - Highschool qualifications
Bayleadership Academy
Morecambe 09/2018 - 05/2023
A-Levels - Forensic Science and Criminal Investigation
Kendal College
Kendal 09/2023 - 05/2025
Certificate of Higher Education - Forensic Investigation
University of Staffordshire
Stoke-on-Trent 09/2025 -
Skills
- Accurate picking rate
- Stock control
- Stock replenishment
- Returns handling
- Retail operations understanding
- Health and Safety Compliance
- Retail security measures
- Stock waste management
- Discount calculation
- Multidisciplinary teamwork
- Task prioritisation
- Initiative taking
- Stress resilience
- Dependability
- Punctuality
- Communication proficiency
Accomplishments
Staffordshire Police Partnership Volunteer
Achieved Work Experience with Lancaster Constabulary
Advocating for the Forensic and Crime Society as Committee Manager
Student Representative at University for Forensic Investigation Co-Hort
Timeline
Online Picking Retail Assistant
Sainsbury's
2025.11 - 2026.03
Retail Assistant
Co-op
2025.05 - 2025.08
Retail Assistant
Sainsbury's
2024.04 - 2025.02
Cafe Barista
Bruciannis
2023.04 - 2024.02
GCSEs - Highschool qualifications
Bayleadership Academy
09/2018 - 05/2023
A-Levels - Forensic Science and Criminal Investigation
Kendal College
09/2023 - 05/2025
Certificate of Higher Education - Forensic Investigation
University of Staffordshire
09/2025 -