Michelle Drewery
Scunthorpe,North Lincolnshire
Summary
Results-driven Sales Administrator experienced in sales order processing, purchase order management, and quotation preparation. Enhanced operational efficiency through effective time management and organised multitasking while supporting high-performing sales teams and fostering strong client relationships. Delivered impactful contributions by leveraging advanced CRM management, SAGE Software, and Microsoft Office suite expertise.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work history
Sales Administrator/Customer & Commercial Services
Bulten Ltd
Scunthorpe, North Lincolnshire
1999.11 - 2025.12
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
- Managed client database, ensuring accurate records supported informed decision-making.
- Managed office supplies inventory ensuring always well-stocked .
- Facilitated preparation of contracts, assisting in closing deals effectively.
- Delivered outstanding administrative support for smooth sales operations.
- Streamlined order processing systems to maximise efficiency.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Monitored stock levels timely informing procurement on needs for replenishment.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Coordinated with the sales team, enhancing overall productivity.
- Maintained effective communication between sales and other departments to enhance collaboration.
- Assisted in the preparation of sales presentations, contributing to successful pitches.
- Maintained sales documentation and customer records in company database.
- Responded to inbound customer email, telephone and social media enquiries promptly.
- Provided reliable administrative support for improved sales team efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Prepared and distributed customer quotes within target timeframes.
- Resolved customer queries using in-depth product and service knowledge.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Provided high-quality support for administrative tasks throughout end-to-end sales process, contributing to operational efficiency.
- Used management software and data analysis to forecast product demand.
- Negotiated best-possible prices for maximised profit levels.
- Delivered high sales performance within budget to strict deadlines and targets.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Maintained quality assurance standards for all products and services.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Provided customers with price information and handled financial transactions.
- Placed customer orders, providing guidance on product delivery timeframes.
- Supported strategy delivery through accurate sales systems and spreadsheet management.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
Purchasing administrator
KSR
Scunthorpe, North Lincolnshire
1992.11 - 1999.10
- Reduced costs by sourcing high-quality supplies at competitive prices.
- Negotiated with suppliers for better trade terms and agreements.
- Maintained accurate purchase and pricing records to support budget forecasting.
- Processed purchase orders efficiently, improving order turnaround time.
- Handled complex procurement projects effectively, benefiting overall business operations.
- Managed invoice discrepancies quickly, avoiding potential financial issues.
- Ensured all purchases adhered to legal regulations and company policies.
- Liaised with internal departments to enhance operational coordination.
- Evaluated supplier performance regularly for quality assurance purposes.
- Organised shipping schedules to ensure timely delivery of customer orders.
- Checked order acknowledgements, expedited orders when necessary, and communicated lead times to end users.
- Maintained accurate pricing, part record and supplier data in ERP system.
- Assisted in managing stock levels, reducing the risk of overstocking or understocking.
- Planned logistics across international boundaries to reliably meet delivery requirements.
Education
CMI Supervisor/Management level 3 - Management
North Lindsey College
Scunthorpe 2017.09 - 2018.12
NVQ Level 3 - Customer Services
North Lindsey College
Scunthorpe 2010.09 - 2011.09
GCSEs - Further Education
North Lindsey College
Scunthorpe 1987.09 - 1988.09
Skills
- Sales order processing
- Purchase Order (PO) processing
- Quotation preparation
- Sales techniques
- Sales forecasting tools
- Sales trend analysis
- Sales reporting
- Customer Service
- Communication finesse
- Client feedback management
- CRM management
- SAGE Software
- Microsoft office suite proficiency
- Excel
- Google Drive, Docs, Sheets, Forms, Slides
- Effective time management
- Organised multitasker
- Record management
- Inventory control understanding
- Relationship building tactics
- Empathy in customer handling
Affiliations
- Walking, Reading fact and fiction, Soft furnishing
Timeline
CMI Supervisor/Management level 3 - Management
North Lindsey College
2017.09 - 2018.12
NVQ Level 3 - Customer Services
North Lindsey College
2010.09 - 2011.09
Sales Administrator/Customer & Commercial Services
Bulten Ltd
1999.11 - 2025.12
Purchasing administrator
KSR
1992.11 - 1999.10
GCSEs - Further Education
North Lindsey College
1987.09 - 1988.09