Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Personal Information
Timeline
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Natalie Gray

Runcorn,Cheshire

Summary

Accomplished professional with extensive expertise in customer service, quality investigations, and CRM management. Demonstrates exceptional skills in sales order processing, complaint resolution, and marketing coordination. Proficient in data entry, interdepartmental liaison, and high-volume order management. Adept at issue resolution and team collaboration with strong time management abilities. Culturally aware and adaptable with a focus on problem solving and maintaining discretion and confidentiality. Skilled in Microsoft Office Suite, ensuring effective virtual communication and attention to detail. Highly organised with a results-driven approach to customer relationship building and outstanding customer service. Career goal: to leverage skills in a dynamic environment that values initiative taking and resilience under pressure. Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.

Overview

33
33
years of professional experience

Work history

Consumer Services Administrator-Pilgrims Food Masters Campaign

CPM UK Limited
Remote
09.2021 - 08.2025
  • Company Overview: Pilgrims Food Masters manufacture meat and meals for major brands and supermarkets in the UK and Ireland.
  • Answered inbound calls, replied to emails and whitemail enquiries/food returns on Careline using CRM system maintaining SLAs and KPIs are met.
  • Entered weekly spreadsheet complaints from all supermarkets.
  • Raise quality investigations with sites and write emails from site quality report. These emails are sent to consumers and stores respectively.
  • Progress overdue quality reports with site and update consumers.
  • Issue digital and postal reimbursements to consumers.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Pilgrims Food Masters manufacture meat and meals for major brands and supermarkets in the UK and Ireland.

Sales & Marketing Engineer

Link Controls Ltd
Runcorn
05.2002 - 02.2014
  • Company Overview: Link Controls supply operators and automation to the industrial and domestic door and gate industry.
  • Take inbound technical sales calls to specify which automated door, gate or control equipment were required. Up-sell order by offering accessories.
  • Tender and quote for prospective new orders and or contracts, follow up on quotes.
  • Issue customer price specific price lists.
  • Raise return forms, arrange site visits if needed, organise courier collections for faulty goods, issue reports on returned stock, send replacement stock.
  • During my last few years at Link Controls, I became responsible for the company's marketing department working directly for the Sales Director. One of my key achievements during this period was setting up a customer/potential customer database. This involved establishing contact with a vast number of companies throughout the industry in order to determine our competitor base which enabled us to ascertain our market share. This information was presented regularly to our Managing Director. I introduced our company and products, sent out our literature and booked appointments for our Sales Representatives to visit. We ran targeted variable, electronic and postal marketing campaigns which enabled us to steadily grow our market share. These leads were then followed up regularly. I also supported the outbound sales representatives in an administration role. I have also taken part in hosting stands at two National Door and Gate exhibitions at the Birmingham NEC.
  • Developed key client relationships for increased business opportunities.
  • Boosted sales performance by executing strategic marketing plans.
  • Link Controls supply operators and automation to the industrial and domestic door and gate industry.

Sales order processor

Alumase Building Products Ltd
Sutton, St Helens
01.1999 - 05.2002
  • Company Overview: Alumase Building Products manufacture gutter, down pipes and roof drains.
  • Improved customer satisfaction by promptly processing sales orders.
  • Inbound business to business sales calls.
  • Progress orders with manufacturing.
  • Tender and quote for prospective new orders and or contracts, follow up on quotes.
  • Raise return forms, arrange site visits if needed, courier collections for faulty goods, issue report on returned stock, send replacement stock.
  • Take inbound business to business sales calls, up sell accessories were possible. Raise return paperwork; arrange collection for damaged or faulty products. General administration support for area sales representatives. Create price lists as required and issue them to customers as appropriate.
  • Quoted customers with accurate prices and timescales for collection or delivery.
  • Collaborated closely with logistics teams for expedited deliveries.
  • Managed high-volume order entries to enhance operational efficiency.
  • Utilised CRM system for efficient management of client details.
  • Detected errors in sales orders, reducing potential business losses.
  • Alumase Building Products manufacture gutter, down pipes and roof drains.

Receptionist

Bentwood Brothers Ltd
Astmoor, Runcorn
05.1992 - 01.1999
  • Company Overview: Bentwood Brothers was a sewing factory, employing over 500 people
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Upheld confidentiality with sensitive information handling procedures.
  • Maintained an organised reception area for a professional business environment.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Maintained accurate logs of visitor entries for security purposes.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Delivered front of house duties with warm and professional manner.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Acted as first point of contact for wide range of personnel.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Admitted guests into buildings to control site access.


Education

GCSEs - undefined

Norton Priory High School
Runcorn, Ilalton

Linkedin Online Courses

Skills

  • Quality investigations
  • CRM management
  • Sales order processing
  • Complaint resolution
  • Marketing coordination
  • Data entry
  • Interdepartmental liaison
  • High-volume order management
  • Issue resolution
  • Team collaboration
  • Time management
  • Cultural awareness
  • Adaptability
  • Problem solving
  • Office equipment operation
  • Discretion and confidentiality
  • Microsoft office suite proficiency
  • Project management software experience
  • Virtual communication
  • Attention to Detail
  • Order processing
  • Database management
  • Written and verbal communication
  • Professional correspondence
  • Database administration
  • Maintaining office records
  • Business correspondence
  • Highly organised
  • Results-driven
  • Telephone etiquette
  • Organisation and prioritisation

Accomplishments

  • Finalists in The Engage Awards for Best Customer Service Team.
  • Agent of the Month 5 times in the last 12 months, voted for by peers.
  • Assisted on other campaigns in current employment including sales promoting a new type of WKD Shot range of drinks to Bars & Clubs, helpline for a recall on a Premier Foods product, and TNT Sports Support Squad call back line.

Custom

02/2014, 09/2021, During this I have travelled with my husband whilst he has worked abroad. I have been lucky enough to have visited and experienced so many different countries and cultures. Whilst living in Shanghai I became involved with a few local charities, such as dog rescue centres, Breast Cancer, children's heart charity.

Personal Information

Nationality: British

Timeline

Consumer Services Administrator-Pilgrims Food Masters Campaign

CPM UK Limited
09.2021 - 08.2025

Sales & Marketing Engineer

Link Controls Ltd
05.2002 - 02.2014

Sales order processor

Alumase Building Products Ltd
01.1999 - 05.2002

Receptionist

Bentwood Brothers Ltd
05.1992 - 01.1999

GCSEs - undefined

Norton Priory High School

Linkedin Online Courses
Natalie Gray