Tracy Hoy
March,Cambridgeshire
Summary
Highly skilled professional with extensive experience in customer service, sales administration, and data management. Demonstrates exceptional proficiency in data privacy regulations, time management mastery, and effective communication. Adept at handling customer data analytics, order processing, and payment processing with a strong focus on accuracy and efficiency. Known for resilience under pressure, organised multitasking, and a polite phone manner. Committed to building strong client relations through adaptable communication and empathy in customer handling. I'm always willing to help out wherever required and have an approachable and friendly manner
Overview
35
35
years of professional experience
Work history
Commercial Sales Administrator
Hutchinson's Limited
Wisbech, Cambridgeshire
2024.06 - Current
- Ensured prompt delivery of seed orders to support customer satisfaction
- Maintained client database for accurate record-keeping
- Coordinated with sales team to assist in productivity improvements
- Generated regular reports for business decision support
- Handled sensitive client information with confidentiality to foster trust
- Facilitated communication between departments with updates and reports
- Enhanced customer service through effective communication
- Collected monthly stock updates from various depots and submitted report of anomalies
- Assisted with holiday cover and busy periods in office for chemicals and horticultural queries
- Posted proposals by matching supplier invoices with orders for accuracy
- Liaised with customers and suppliers regarding order issues such as delays or mistakes
- Updated the Safety Data Sheets that were mandatory for chemicals to ensure the company/drivers received no fines
- Created new part codes for products
- There were no job role instructions when I started, so I created a huge amount of files on how each part of the system worked so that anyone could follow and help
- Performed filing, scanning, and other office duties as needed
Sales Order Processor/Quoter
Tradelink Windows
Wisbech, Cambridgeshire
2006.09 - 2024.05
- Processed orders and quotes efficiently and accurately
- Acquired knowledge on new products through training initiatives
- Handled complaints calmly and communicated clearly
- Resolved customer queries regarding pricing
- Liaised with suppliers to address any arising queries
- Prepared orders to uphold high standards, ensuring accurate manufacturing on the first attempt
- Processed quotes swiftly and accurately to meet time-sensitive contract requirements
- Quoted from plans provided by both public and corporate clients, one month I hit 5 million pound of quotes
- Covered Team Leaders emails during their absence
- Trained and mentored new colleagues on various job functions
- Explored solutions to resolve issues with customers, contributing to successful outcomes on several occasions
- Acquired skills to process conservatories effectively
- Assisted team and other departments whenever required
- Managed reception duties
- Worked in the showroom
- Took payments, raised invoices
Sales Order Processing/Estimator/Reception
Buralls
Wisbech, Cambridgeshire
1991.08 - 2005.03
- Over the years I worked at Buralls I held several positions
- Started as Office Junior/Receptionist
- Then moved into the Estimating Department
- Finally moved into Sales Order Processing
Education
Private Secretary - Private Secretary
Isle College
Wisbech, Cambridgeshire 09/1989 - 05/1991
Queens School
Wisbech, CambridgeshireSkills
- Data privacy regulations
- Time management mastery
- Safety consciousness
- Time efficiency
- Communication finesse
- Customer data analytics
- Resilience under pressure
- Communication proficiency
- Organised multitasker
- Quotations
- Excel
- Client relations
- Sales order processing
- Effective time management
- Data input and arranging
- Sales administration
- Polite phone manner
- Purchase Order (PO) processing
- Telephone skills
- Inbound call management
- Quotation preparation
- Persuasion and negotiation
- Tracking and delivery updates
- Extensive product knowledge
- Order processing
- Payment Processing
- Customer Service
- Billing and invoicing
- Relationship building tactics
- Adaptable communication
- Data entry accuracy
- Initiative taking
- Cold calling expertise
- Order processing knowledge
- Empathy in customer handling
- Taking payments
Timeline
Commercial Sales Administrator
Hutchinson's Limited
2024.06 - Current
Sales Order Processor/Quoter
Tradelink Windows
2006.09 - 2024.05
Sales Order Processing/Estimator/Reception
Buralls
1991.08 - 2005.03
Private Secretary - Private Secretary
Isle College
09/1989 - 05/1991
Queens School