Stacey Sherwood
Leicester
Summary
Dynamic and results-driven professional with extensive expertise in customer service and sales administration. Demonstrates proficiency in Microsoft Office, effective time management, and communication skills. Adept at building strong customer relationships through empathy and a polite phone manner. Skilled in quotation preparation, order processing, and payment processing with a focus on accuracy and efficiency. Committed to motivating others and achieving targets through innovative sales techniques and cold calling expertise.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work history
Trade Sales Administrator
Unique Window Systems LTD
Leicester, United Kingdom
2015.03 - Current
- Data input, serving trade customers, drawing up quotes on the computer and supplying them to our customers, cash handling and general administrative jobs.
- Prepared and distributed customer quotes within target timeframes.
- Resolved customer queries using in-depth product and service knowledge.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- I moved over to the trade counter in 2023.
- My job role was to build up the trade counter to start making money, which I did very successfully.
- I also took care of various major accounts in the business as well as bringing business into the company.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Updated company's CRM regularly, enabling accurate tracking of leads and customers.
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Responded to inbound customer email, telephone and social media enquiries promptly.
- Updated sales records promptly and precisely for reliable reporting.
Kitchen Assistant/Cook
Clarendon Mews Care home
Leicester
2014.01 - 2015.01
- Cooking breakfast, dinner and tea for 45 residents.
- General cleaning duties and baking.
Management
McDonalds
Leicester
2007.01 - 2012.01
- Management from 2010 onwards.
Customer Service/Sales Assistant
Peacock
Leicester
2006.01 - 2007.01
- Dealing with telephone calls, customer queries and also deliveries.
- Window dressing was essential to ensure we had all the new lines advertised, which equalled profit for the company.
Crew Member
McDonalds
Leicester
2005.01 - 2006.01
- General serving of customers and dealing with enquiries.
Education
GCSEs - GCSE’s A To C
New College
Leicester 2000.01 - 2005.01
GCSE’S ATo C, A Levels, Key skills communication L3, Key skills in application of numbers L3
Regent College
Leicester 2006.01 - 2008.01
Skills
- Microsoft Office
- Customer Care
- Teamwork
- Self-Motivation
- Motivating Others
- Quotation preparation
- Data input and arranging
- Extensive product knowledge
- Sales administration
- Polite phone manner
- Quotations
- Time efficiency
- Time management mastery
- Communication Skills
- Numeric Skills
- Empathy in customer handling
- Order processing knowledge
- Data entry accuracy
- Relationship building tactics
- Cold calling expertise
- Target market identification
- Customer Service
- Sales techniques
- Payment Processing
- Order processing
- Sales order processing
- Telephone skills
- Effective time management
Additional Information
I can supply more references if required.
Custom Section
- Excellent knowledge on Microsoft office, which involves excellent computer skills.
- Excellent customer care.
- Working as a team to achieve targets and meet demand.
- Self-motivation.
- Good at motivating others when needed.
- Excellent time keeping.
- Excellent communication skills.
- Good numeric skills.
Personal Information
- Title: Trade Sales Administrator
- Date of birth: 11 January 1989
- Nationality: British
References
- Mr Kelly Dance, Trade Counter Manager, 07714 487011
- Mr Adam Bagshaw, Key Account Manager, 07843 027772
- Miss Sharna Edwards, Friend of 25+ years, 07761 320239
Accomplishments
Recently achieved my first aid at work.
Affiliations
- I play for the ladies rugby team and we are currently reigning champions
- I enjoy spending time with family as much as I can
- Enjoy keeping busy
References
References available upon request.
Timeline
Trade Sales Administrator
Unique Window Systems LTD
2015.03 - Current
Kitchen Assistant/Cook
Clarendon Mews Care home
2014.01 - 2015.01
Management
McDonalds
2007.01 - 2012.01
GCSE’S ATo C, A Levels, Key skills communication L3, Key skills in application of numbers L3
Regent College
2006.01 - 2008.01
Customer Service/Sales Assistant
Peacock
2006.01 - 2007.01
Crew Member
McDonalds
2005.01 - 2006.01
GCSEs - GCSE’s A To C
New College
2000.01 - 2005.01