Michele Probert
Pontypool,Torfaen County Borough
Summary
I am a friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.
To handle bookings, payments for activities on a daily basis using electronic point sale system, dealing with customers and enquires, carry out stock takes of point of sale items, keep reception area clean and tidy, provide customers with information or literature.
I have excellent communication skills, experience in cash handling, experience in electronic booking systems, sales and experience of dealing with customers on a day to day basis
I am team player and always willing to learn
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Assistant
Halo Leisure
Pontypool, Torfaen County Borough
06.2023 - Current
- Mastered POS system operations, enhancing checkout efficiency.
- Managed customer complaints effectively to improve relations.
- Processed returns and exchanges swiftly, ensuring high customer satisfaction.
- Trained new staff on service delivery consistency and cash register operations.
- Assisted customers with inquiries, providing tailored product advice.
- Obtained customer feedback to refine service experience further.
- Recorded inquiries and complaints in internal database for future reference.
- Monitored inventory levels regularly to prevent stock discrepancies.
- Fully experienced with Legend
Cleaning operative
Torfaen Leisure Trust
Pontypool, Torfaen County Borough
08.2012 - 06.2023
- Executed deep cleaning tasks to maintain a sanitary work environment.
- Responded swiftly to emergency spillages, preventing potential hazards.
- Implemented proper chemical handling procedures to ensure workplace safety.
- Participated in training on new cleaning methods to enhance skills.
- Operated industrial cleaning equipment with precision, upholding cleanliness standards.
- Performed routine inspections to identify and report maintenance issues.
- Replenished restroom supplies promptly for user convenience.
- Utilised eco-friendly cleaning agents, promoting sustainable practices within the organisation.
Avon representative
Avon Cosmetics
Pontypool, Torfaen County Borough
12.1998 - 04.2019
- Handled customer queries promptly, fostering trust and rapport.
- Adhered strictly to company policies to ensure operational excellence.
- Showcased latest Avon catalogues during house visits, driving new purchases.
- Developed an extensive client base through local networking initiatives.
Cleaning operative
Cameo Cleaning
Cwmbran, Torfaen County Borough
01.2012 - 08.2012
- Participated in training sessions on new cleaning methods or equipment ensuring up-to-date skills.
- Cleaned windows, glass partitions, and mirrors to improve visibility and aesthetics.
- Improved workplace hygiene by sanitising kitchen and bathroom areas daily.
- Engaged in seasonal deep-cleaning activities resulting in an improved work atmosphere.
Cleaning Operative
Virgin Active
Cwmbran, Torfaen County Borough
05.2009 - 01.2012
- Replenished restroom supplies promptly for user convenience and satisfaction.
- Responded swiftly to emergency spillages or breakages, preventing potential hazards or injuries.
- Implemented proper chemical handling procedures, guaranteeing safety in the workplace.
- Cleaned windows, glass partitions, and mirrors to improve visibility and aesthetics.
Full Time Mother
N/A
Pontypool, Torfaen County Borough
12.1998 - 05.2009
Customer Service Assistant(Ski Slope)
Torfaen Leisure Trust
Pontypool, Torfaen County Borough
09.2019 - 03.2020
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Prioritised tasks during busy periods for maximised productivity .
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Set up skis
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
Education
NVQ Level 2 - Hairdressing
Pontypool College
Pontypool, Torfaen County Borough 09.1990 - 07.1992
Skills
Communication skills
Adaptability and initiative
Telephone etiquette
Point of sale (POS) proficiency
Refund and exchange management
Customer engagement strategies
Sales expertise
Booking coordination
Stock replenishment and management
Assertiveness skills
Telesales techniques
Composure under pressure
Time management
Affiliations
- Gardening, Holidays, Reading, Shopping
Accomplishments
My biggest achievement is bringing my 2 sons into the world, watching them grow into young men and achieve there goals.
References
References available upon request.
Timeline
Customer Service Assistant
Halo Leisure
06.2023 - Current
Customer Service Assistant(Ski Slope)
Torfaen Leisure Trust
09.2019 - 03.2020
Cleaning operative
Torfaen Leisure Trust
08.2012 - 06.2023
Cleaning operative
Cameo Cleaning
01.2012 - 08.2012
Cleaning Operative
Virgin Active
05.2009 - 01.2012
Avon representative
Avon Cosmetics
12.1998 - 04.2019
Full Time Mother
N/A
12.1998 - 05.2009
NVQ Level 2 - Hairdressing
Pontypool College
09.1990 - 07.1992
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