Summary
Overview
Work history
Education
Skills
Timeline
Generic

Iqraa Zaman

Bolton

Summary

I am a highly motivated and focused individual who is extremely perseverant and dedicated within everything I aim to achieve. I intend to pursue a successful career in a versatile and popular organisation such as yours, which promotes both personal and professional development. Enthusiasm, punctuality and flexibility are some of the key attributes that I have, allowing me to be well equipped for working life. Throughout the years I have managed to build my confidence and being able to adapt myself to helping and serving others with going the extra mile. I am easy to approach customers as well as being friendly all the time. Giving the best service is something I always achieve for. My communication with others is well and always organised, I don't rush I always make sure everything is done thoroughly. As working as a Customer Service Assistant at World Duty Free at Manchester Airport I gained a lot on confidence and feel better in retail as I feel I am good with handling customers being able to do sales and promoting being friendly with everyone including my colleagues.

Focused advisor skilled in working with patients to address healthcare-related concerns. Liaises between patients, insurance companies and healthcare teams to resolve obstacles and increase access to care.

Motivated student eager to support healthcare operations with diplomatic guidance and healthcare advisement. Empathetic communicator with strong knowledge of healthcare administration and industry best practices.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

11
11
years of professional experience

Work history

Customer Service Assistant

World Duty Free
Manchester
  • I have over a year experience of working in retail as a customer service at World Duty Free.
  • Through this job role I have gained many communication skills, handling customers who travel to different parts of the world.
  • While working at the Airport important information to be known is always required I painted myself to learn information on travelling and allowance to countries within weeks.
  • As working at the airport is very strict and always busy with security.
  • Working near airside I have gained importance on how to handle a company business and being able to manage team work with my colleagues as well as being an independent customer service assistant.
  • Working at the airport has given me a good experience on good and bad customers and how to handle them, some customers I serve do have bad aggressive behaviour which I have managed to deal with and calm the customer down.
  • Working here has given me a global mindset on meeting different people from different countries like Hong Kong, Thailand, Australia as well as many more!
  • It gave me a chance to learn different type of cultures and people there along with hearing different languages each day.

Volunteer

Mill view Care Home
  • Participating in social activities like sewing and reading with the elderly.
  • Assisting staff with administration work in the office and preparing resources, which developed my planning and organizational skills.
  • Gained insight into the difficulties within this age group, varying from dementia, behavioral and communication difficulties, which increased my empathy and patience skills.

Faria’s Hair and Beauty Salon
  • I worked in the salon over a period of months.
  • Worked in placing stocks and ordering products.
  • Social activities with customers greeting and handling appointments over phone.
  • Organization in keeping the salon clean and tidy.
  • Team work skills helping others to do a quick job and making sure the place is clean while one is working.
  • Through this work experience I gained skills in good communication with customers, helping one another, taking phone calls and booking appointments. Ordering hair and beauty stock.

Health advisor

North West Ambulance Service
Bolton, Greater Manchester
11.2022 - Current
  • Assisted in conducting research studies, increasing depth of understanding in public health issues.
  • Offered mental health support, fostering overall wellbeing of patients.
  • Utilised advanced technologies to streamline workflow processes.
  • Dealing with emergency and non emergency calls. Helping patients with prescriptions , dentals and symptoms.
  • Use of private and confidential data for patients and using live systems.

Customer service assistant

Evri
Bolton, Greater Manchester
11.2021 - 01.2022
  • Demonstrated excellent problem-solving skills when dealing with complex customer issues.
  • Prioritised tasks during busy periods for maximised productivity .
  • Communicated effectively with colleagues to ensure seamless service delivery.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Took appropriate action to remedy customer dissatisfaction and boost loyalty.
  • Recorded information about inquiries and complaints within internal database.

Assistant Volunteer

Ummah Welfare Trust Charity
09.2014 - 12.2014
  • Meeting and greeting customers in the shop, providing a friendly and helpful welcome.
  • Assisting and responding to customers questions and requests.
  • Taking precise notes to pass onto other staff for effective communication.
  • Inputting product data into computer systems, developing my skills for attention to detail.
  • Completing stock checks, which increased my ability to use my initiative.
  • Ensuring the shop floor was kept tidy and organized and products were displayed in a pleasant and orderly manner, with correct sizes and colours easily viewable.

Pharmacy assistant

Swinton Late Night Pharmacy
Manchester
07.2014 - 08.2014
  • Carrying out a vast amount of cleaning to maintain a safe and hygienic environment for staff and customers.
  • Carrying out the receptionist role of scanning products and giving change back.
  • Cleaned the shelves and price labelled the products.
  • Maintained a professional manner as well as being friendly and approachable so customers felt they could easily talk about their issues, which I then resolved.
  • Taking invoices of medication and placing them in the correct places.
  • Learning how to make a prescription watching a pharmacist.
  • Making tablet tables for patients.

Education

BTEC extended diploma - applied science level 3

Bolton Sixth Form College
Bolton
01.2015 - 1 2017

GCSEs - Mathematics, English Literature, History, Urdu, Religious Studies, Core Science, Additional Science, ICT, Food Technology

Bolton Muslim Girls School
Bolton

Bachelor of Science - Pharmaceutical Sciences

University of Salford
Salford
11.2022

Skills

  • Punctuality
  • Fluency in English
  • Communication Skills
  • Computer Proficiency
  • Data Management
  • Organizational Skills
  • Time Management
  • Mathematical Skills
  • Teamwork
  • Promotional Skills
  • Multilingual Communication
  • Knowledge on laboratory equipments

Timeline

Health advisor

North West Ambulance Service
11.2022 - Current

Customer service assistant

Evri
11.2021 - 01.2022

BTEC extended diploma - applied science level 3

Bolton Sixth Form College
01.2015 - 1 2017

Assistant Volunteer

Ummah Welfare Trust Charity
09.2014 - 12.2014

Pharmacy assistant

Swinton Late Night Pharmacy
07.2014 - 08.2014

Customer Service Assistant

World Duty Free

Volunteer

Mill view Care Home

Faria’s Hair and Beauty Salon

GCSEs - Mathematics, English Literature, History, Urdu, Religious Studies, Core Science, Additional Science, ICT, Food Technology

Bolton Muslim Girls School

Bachelor of Science - Pharmaceutical Sciences

University of Salford
Iqraa Zaman