MARGUERITE JOHNSON
Leeds,United Kindom
Summary
I am a hardworking, adaptable individual with a wide skill set. I thrive in fast paced environments completing all tasks to an exceptional level. I am highly motivated and always ready to take on new challenges and tasks. I pride myself on my strong communication skills, keen attention to detail, and ability to confidently build positive relationships with both colleagues and clients.
I have recently completed my Science Degree, majoring in Psychology, which I have thoroughly enjoyed. I have a range of skills, from administrative roles, to child welfare, and customer service positions. I am highly IT literate, with hands on experience with Microsoft Word, Excel, and Outlook. Originally born and raised in New Zealand I have made the venture over to the United Kingdom to widen my knowledge and experience. I bring empathy, organisation and professionalism to every role. Responsible and dedicated customer service team member with proven multitasking and organizational skills.
Overview
7
7
years of professional experience
Work history
Customer Service Assistant
First Locate UK
Leeds, United Kingdom
2026.03 - Current
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Recommended process enhancements based on audit findings-streamlined operations within call center environment.
- Answered customer calls promptly, ensuring seamless communication.
- Built strong relationships with regular callers through friendly yet professional interaction.
- Managed numerous inbound calls daily for ensuring timely resolution of customer issues.
- Updated database systematically, allowing easy access and retrieval of information.
- Managed high volume of customer calls, ensured customer satisfaction.
- Prioritised claim handling and processing tasks to achieve call centre KPIs.
Aupair
Samatha & George Crowther
Leeds, United Kingdom
2025.12 - Current
- Facilitated constructive communication between parents about child's progress.
- Packed nutritious lunches, promoting healthy eating habits.
- Maintained tidy environment through regular housekeeping tasks.
- Enhanced language skills for children's educational development.
- Provided transportation to school and extracurricular activities.
- Oversaw bedtime routine, ensuring peaceful night's rest.
- Purchased necessary supplies for family home upkeep.
- Assisted in homework completion for academic success.
Nanny / Childcare Provider
Private households
Wellington
2023.01 - 2025.12
- Ensured safe, reliable childcare for children of varying ages, meeting their physical, emotional, and developmental needs consistently
- Supported children's emotional regulation and behaviour using age-appropriate strategies, drawing on an understanding of child development and psychology
- Managed challenging behaviours calmly and effectively, maintaining a structured and supportive environment
- Built positive, trusting relationships with children and parents through clear communication, empathy, and professionalism
- Took responsibility for daily planning, problem-solving, and decision-making in often high-pressure situations
- Exhibited strong safeguarding awareness and conducted risk assessments while adhering to family guidelines and routines
- Conducted light housekeeping duties related to the children, including laundry, room tidying, and organising play areas
- Prepared healthy, nutritious meals for children and supported with feeding
- Handled sensitive family information with discretion and maintained confidentiality at all times
Front Desk Receptionist / Senior Barista
Interislander Ferry
Wellington
2023.11 - 2025.01
- Provided professional customer service at front desk, assisting high volume of passengers
- Managed bookings and enquiries, ensuring timely passenger assistance in fast-paced transport environment
- Led a team as Head Barista, focusing on coffee quality, efficiency, and customer satisfaction
- Trained and supported new staff in barista skills and workplace procedures, enhancing team competency
- Maintained high standards of cleanliness, safety, and service at all times
- Demonstrated leadership, clear communication, and the ability to remain calm under pressure
- Completed extensive training in key operational areas to enhance service delivery
Care Assistant / Healthcare Support (Care Floor)
Avida Park Lane Rest Home
Christchurch
2024.02 - 2025.01
- Supported individuals living with dementia, depression, and complex health needs in a respectful and compassionate manner
- Provided emotional support to vulnerable residents by maintaining a calm and reassuring presence in interactions
- Assisted residents during mealtimes, ensuring dignity and comfort on the hospital-level care floor
- Followed care plans, hygiene standards, and health & safety procedures
- Worked closely with nursing and care staff as part of a multidisciplinary team
- Demonstrated discretion, empathy, and professionalism at all times
Marketing/ Sales Representative
Active Sunscreen
Wellington
2022.01 - 2024.01
- Interacted with customers, articulating product benefits and managing transactions to optimise sales
- Executed pop-up retail stalls, driving direct sales while elevating brand visibility
- Enhanced brand presence on Instagram, Facebook, and company website through strategic content creation and active customer engagement
- Supported overall marketing efforts by aligning in-person sales activities with online campaigns
Cleaner
Buchanan Gray Lawyers
Wellington
2020.01 - 2023.01
- Swept, vacuumed, polished and mopped hard floors within establishment
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty
- Followed cleaning checklists to match quality specifications for each space
- Upheld health and safety standards when handling and using chemicals
- Safely used cleaning equipment and materials in accordance with guidelines
- Trusted with access to sensitive areas and documents, maintaining discretion at all times
Customer Service Assistant (Checkout & Reception)
New World Supermarket
2021.01 - 2022.01
- Managed supermarket checkouts, delivering efficient and friendly service to enhance customer satisfaction
- Coordinated reception desk operations, addressing customer enquiries, processing returns, and providing general assistance
- Resolved customer issues professionally and escalated concerns as needed
- Managed cash and electronic payments accurately and responsibly
- Maintained high standards of organisation, cleanliness, and customer care
- Worked effectively as part of a team in a fast-paced retail environment
Education
Bachelor of Science (BSc) - Psychology
Victoria University of Wellington
Wellington, New Zealand 02/2023 - 06/2026
NCEA Levels 1–3 - GCSE & A-Level equivalent
St Mary's College
Wellington, New ZealandSkills
- Risk assessment
- Decision-making skills
- Organisational Skills
- Customer service
- Team collaboration
- Communication
- Calm under pressure
- Emotional intelligence
- Analytical Thinking
- Communication skills
- Attention to detail
- IT-skilled, and competent
WORKING RIGHTS
United Kingdom passport holder (eligible to work in the UK)
Affiliations
- Hiking
- Reading
- Art/ Crafts
- Cooking
DRIVING LICENCE
Category B
Timeline
Customer Service Assistant
First Locate UK
2026.03 - Current
Aupair
Samatha & George Crowther
2025.12 - Current
Care Assistant / Healthcare Support (Care Floor)
Avida Park Lane Rest Home
2024.02 - 2025.01
Front Desk Receptionist / Senior Barista
Interislander Ferry
2023.11 - 2025.01
Nanny / Childcare Provider
Private households
2023.01 - 2025.12
Marketing/ Sales Representative
Active Sunscreen
2022.01 - 2024.01
Customer Service Assistant (Checkout & Reception)
New World Supermarket
2021.01 - 2022.01
Cleaner
Buchanan Gray Lawyers
2020.01 - 2023.01
NCEA Levels 1–3 - GCSE & A-Level equivalent
St Mary's College
Bachelor of Science (BSc) - Psychology
Victoria University of Wellington
02/2023 - 06/2026