Michaela Redford
Panarth,Vale of Glamorgan
Summary
Demonstrated ability in the jewellery industry with a strong emphasis on increasing brand awareness and driving sales through effective up-selling. Skilled in managing point of sale systems and implementing strategic selling techniques to meet and exceed sales goals. Experienced in stock management, handling customer complaints, and executing loss prevention measures to optimize operations.
Overview
2026
2026
years of professional experience
Work history
Caretaker
Sully & Lavernock Council
Sully, Vale of Glamorgan
2017.09 - Current
- Kept council buildings clean and tidy; enhanced experience for users.
- Liaised with the Clerk of the council for necessary repairs or installations as needed.
- Liaise with users to ensure any issues are addressed.
- Carried out routine inspections, addressing potential issues early on.
- Monitored fire safety measures, reducing risk of incidents.
- Organised storage rooms efficiently; improved space utilisation.
- Assisted in setting up furniture for meetings to provide a comfortable environment.
- Maintained cleanliness and hygiene of premises by performing daily cleaning tasks.
- Managed waste disposal, ensuring a clean and healthy environment.
- Undertook decoration and improvement works to guarantee impeccable presentation of premises.
- Kept toilets and wash areas clean and tidy.
Raised family
Self employed
Penarth, Vale of Glamorgan
2006.07 - 2017.10
- I Raised my two children providing support and guidance throught their early years.
Store Manager
H Samuel
York & Leeds, Yorkshire
1999.05 - 2006.10
- Coached underperforming employees improving their job performance significantly.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Maintained an organised stock room for easy accessibility of goods.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Implemented promotional displays to increase product visibility and sales.
Assistant Manager
Pets at Home
Southampton
- Assisted in recruitment process to build an effective workforce.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Managed daily operations to ensure smooth running of the shop floor.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
Assistant Manager
Comet
City of London
- Created a positive work environment, resulting in higher employee morale.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Handled customer complaints effectively, restoring trust in our brand.
- Managed daily operations to ensure smooth running of the shop floor.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
Hair Dresser
XXXXX
Kingston upon Hull
1988.07 - 1992.07
- Conducted comprehensive client consultations to tailor services to individual needs.
- Offered advice on hair care products to boost sales.
- Demonstrated mastery of colouring techniques, enhancing client satisfaction.
- Increased repeat business by providing high-quality haircuts.
- Delivered exceptional quality blow-drying and curling services, promoting client loyalty.
- Assisted with front desk operations when required; enhanced overall salon efficiency.
- Ensured booking system efficiency for improved customer experience.
Education
????? - ?????
Hull Hairdressing College????
Kingston upon HullGCSEs - ?????
??????? School for Girls
Kingston upon HullSkills
- Successful up-selling
- Brand awareness promotion
- Point of sale operation
- Sales target achievement
- Strategic selling techniques
- Stock control
- Complaint handling
- Loss prevention strategies
References
References available upon request.
Timeline
Caretaker
Sully & Lavernock Council
2017.09 - Current
Raised family
Self employed
2006.07 - 2017.10
Store Manager
H Samuel
1999.05 - 2006.10
Hair Dresser
XXXXX
1988.07 - 1992.07
Assistant Manager
Pets at Home
Assistant Manager
Comet
????? - ?????
Hull Hairdressing College????
GCSEs - ?????
??????? School for Girls