Dedicated professional with a strong background in customer service, demonstrating exceptional time management and problem-solving abilities. Proven track record of effective team collaboration and excellent communication skills. Multitasking and maintaining attention to detail, while supporting customer for a positive enjoyable environment.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Customer service assistant
Beach Blackpool Hotel Limited
Blackpool, lancashire
02.2025 - Current
Delivered exceptional customer service, fostering loyalty and encouraging repeat visits.
Organised reception and communal areas, maintaining cleanliness for guest comfort.
Assisted guests with luggage and supported those with limited mobility.
Collaborated with team members to promote a positive working atmosphere.
Handled high-volume customer queries efficiently through effective multitasking.
Responded promptly to customer telephone calls in a professional manner.
Adhered to company policies and management guidance to ensure health and safety standards.
Door installer & Customer Service Support
Cheshire industrial doors
liverpool, liverpool
12.2021 - 12.2024
Achieved customer satisfaction by providing efficient and professional door installation services.
Advised clients on suitable door designs complementing interior decor aesthetics.
Demonstrated excellent problem-solving skills to identify and rectify issues with existing door structures.
Followed blueprints accurately to ensure proper alignment and operation of installed doors.
Personal trainer & customer support
Solido Gym
Los Cristianos - Tenerife - Canary Islands, Canary Islands
06.2014 - 01.2020
Developed innovative cardio routines, facilitating improved cardiovascular health amongst clientele.
Assisted clients in achieving their weight loss targets through strategic exercise planning.
Emphasised correct form during workouts, reducing risk of injury amongst clientele.
Incorporated flexibility and mobility drills into routines, improving postural alignment in clients.
Promoted healthy lifestyle choices with regular wellness workshops.
Delivered engaging group fitness classes, fostering a community atmosphere within the gym facility.
Maintained high safety standards during all training sessions, ensuring client welfare at all times.
Provided personalised fitness assessments for targeted training plans.
Corporal Military Officer - nco
British Army
Basingstoke, Hampshire
01.2005 - 07.2012
Facilitated personal development of team by improving their skill sets and competencies.
Ensured effective communication within the squad to foster teamwork.
Encouraged regular participation in physical activity for improved overall health.
Promoted a positive atmosphere, resulting in an enjoyable workout environment.
Updated knowledge on latest fitness trends, ensuring best practices at the gym.
Maintained awareness of latest personal training techniques and best practices.
Provided ongoing support to team and foster positive and empowering fitness experience.
Education
A-Levels - Personal Training Instructor
Gym personal trainer - PTI - MOD
Celle / Germany
04.2008 - 08.2008
A-Levels - First Aid - Medical team
First Aid and Medical emergency support - FPOS - MOD
Celle / Germany
05.2009 - 11.2009
A-Levels - Recruitment
Recruitment & Team Building - Her Majesty Army
Basingstoke, Hampshire / UK
01.2009 - 09.2011
Skills
Customer service
Time management
Problem solving
Team collaboration
Communication skills
Multitasking
Attention to detail
Positive attitude
Adaptability
Languages
English
Native
Spanish
Intermediate
German
Beginner
Arabic
Beginner
Timeline
Customer service assistant
Beach Blackpool Hotel Limited
02.2025 - Current
Door installer & Customer Service Support
Cheshire industrial doors
12.2021 - 12.2024
Personal trainer & customer support
Solido Gym
06.2014 - 01.2020
A-Levels - First Aid - Medical team
First Aid and Medical emergency support - FPOS - MOD
Server at the 1 Hotel Rooftop 4 star property at 1 Hotel South Beach-South Beach, FLServer at the 1 Hotel Rooftop 4 star property at 1 Hotel South Beach-South Beach, FL
Ass. Purchasing Manager at Absheron Hotel Group - ( Bilgah Beach Hotel & Shahdag Hotel Company )Ass. Purchasing Manager at Absheron Hotel Group - ( Bilgah Beach Hotel & Shahdag Hotel Company )