Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Michael Stone

Michael Stone

Blackpool,Lancashire

Summary

Dedicated professional with a strong background in customer service, demonstrating exceptional time management and problem-solving abilities. Proven track record of effective team collaboration and excellent communication skills. Multitasking and maintaining attention to detail, while supporting customer for a positive enjoyable environment.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work history

Customer service assistant

Beach Blackpool Hotel Limited
Blackpool, lancashire
02.2025 - Current
  • Delivered exceptional customer service, fostering loyalty and encouraging repeat visits.
  • Organised reception and communal areas, maintaining cleanliness for guest comfort.
  • Assisted guests with luggage and supported those with limited mobility.
  • Collaborated with team members to promote a positive working atmosphere.
  • Handled high-volume customer queries efficiently through effective multitasking.
  • Responded promptly to customer telephone calls in a professional manner.
  • Adhered to company policies and management guidance to ensure health and safety standards.

Door installer & Customer Service Support

Cheshire industrial doors
liverpool, liverpool
12.2021 - 12.2024
  • Achieved customer satisfaction by providing efficient and professional door installation services.
  • Advised clients on suitable door designs complementing interior decor aesthetics.
  • Demonstrated excellent problem-solving skills to identify and rectify issues with existing door structures.
  • Followed blueprints accurately to ensure proper alignment and operation of installed doors.

Personal trainer & customer support

Solido Gym
Los Cristianos - Tenerife - Canary Islands, Canary Islands
06.2014 - 01.2020
  • Developed innovative cardio routines, facilitating improved cardiovascular health amongst clientele.
  • Assisted clients in achieving their weight loss targets through strategic exercise planning.
  • Emphasised correct form during workouts, reducing risk of injury amongst clientele.
  • Incorporated flexibility and mobility drills into routines, improving postural alignment in clients.
  • Promoted healthy lifestyle choices with regular wellness workshops.
  • Delivered engaging group fitness classes, fostering a community atmosphere within the gym facility.
  • Maintained high safety standards during all training sessions, ensuring client welfare at all times.
  • Provided personalised fitness assessments for targeted training plans.

Corporal Military Officer - nco

British Army
Basingstoke, Hampshire
01.2005 - 07.2012
  • Facilitated personal development of team by improving their skill sets and competencies.
  • Ensured effective communication within the squad to foster teamwork.
  • Encouraged regular participation in physical activity for improved overall health.
  • Promoted a positive atmosphere, resulting in an enjoyable workout environment.
  • Updated knowledge on latest fitness trends, ensuring best practices at the gym.
  • Maintained awareness of latest personal training techniques and best practices.
  • Provided ongoing support to team and foster positive and empowering fitness experience.

Education

A-Levels - Personal Training Instructor

Gym personal trainer - PTI - MOD
Celle / Germany
04.2008 - 08.2008

A-Levels - First Aid - Medical team

First Aid and Medical emergency support - FPOS - MOD
Celle / Germany
05.2009 - 11.2009

A-Levels - Recruitment

Recruitment & Team Building - Her Majesty Army
Basingstoke, Hampshire / UK
01.2009 - 09.2011

Skills

  • Customer service
  • Time management
  • Problem solving
  • Team collaboration
  • Communication skills
  • Multitasking
  • Attention to detail
  • Positive attitude
  • Adaptability

Languages

English
Native
Spanish
Intermediate
German
Beginner
Arabic
Beginner

Timeline

Customer service assistant

Beach Blackpool Hotel Limited
02.2025 - Current

Door installer & Customer Service Support

Cheshire industrial doors
12.2021 - 12.2024

Personal trainer & customer support

Solido Gym
06.2014 - 01.2020

A-Levels - First Aid - Medical team

First Aid and Medical emergency support - FPOS - MOD
05.2009 - 11.2009

A-Levels - Recruitment

Recruitment & Team Building - Her Majesty Army
01.2009 - 09.2011

A-Levels - Personal Training Instructor

Gym personal trainer - PTI - MOD
04.2008 - 08.2008

Corporal Military Officer - nco

British Army
01.2005 - 07.2012
Michael Stone