Michael Stone
Blackpool,Lancashire
Summary
Dedicated professional with a strong background in customer service, demonstrating exceptional time management and problem-solving abilities. Proven track record of effective team collaboration and excellent communication skills. Multitasking and maintaining attention to detail, while supporting customer for a positive enjoyable environment.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Customer service assistant
Beach Blackpool Hotel Limited
Blackpool, lancashire
2025.02 - Current
- Delivered exceptional customer service, fostering loyalty and encouraging repeat visits.
- Organised reception and communal areas, maintaining cleanliness for guest comfort.
- Assisted guests with luggage and supported those with limited mobility.
- Collaborated with team members to promote a positive working atmosphere.
- Handled high-volume customer queries efficiently through effective multitasking.
- Responded promptly to customer telephone calls in a professional manner.
- Adhered to company policies and management guidance to ensure health and safety standards.
Door installer & Customer Service Support
Cheshire industrial doors
liverpool, liverpool
2021.12 - 2024.12
- Achieved customer satisfaction by providing efficient and professional door installation services.
- Advised clients on suitable door designs complementing interior decor aesthetics.
- Demonstrated excellent problem-solving skills to identify and rectify issues with existing door structures.
- Followed blueprints accurately to ensure proper alignment and operation of installed doors.
Personal trainer & customer support
Solido Gym
Los Cristianos - Tenerife - Canary Islands, Canary Islands
2014.06 - 2020.01
- Developed innovative cardio routines, facilitating improved cardiovascular health amongst clientele.
- Assisted clients in achieving their weight loss targets through strategic exercise planning.
- Emphasised correct form during workouts, reducing risk of injury amongst clientele.
- Incorporated flexibility and mobility drills into routines, improving postural alignment in clients.
- Promoted healthy lifestyle choices with regular wellness workshops.
- Delivered engaging group fitness classes, fostering a community atmosphere within the gym facility.
- Maintained high safety standards during all training sessions, ensuring client welfare at all times.
- Provided personalised fitness assessments for targeted training plans.
Corporal Military Officer - nco
British Army
Basingstoke, Hampshire
2005.01 - 2012.07
- Facilitated personal development of team by improving their skill sets and competencies.
- Ensured effective communication within the squad to foster teamwork.
- Encouraged regular participation in physical activity for improved overall health.
- Promoted a positive atmosphere, resulting in an enjoyable workout environment.
- Updated knowledge on latest fitness trends, ensuring best practices at the gym.
- Maintained awareness of latest personal training techniques and best practices.
- Provided ongoing support to team and foster positive and empowering fitness experience.
Education
A-Levels - Personal Training Instructor
Gym personal trainer - PTI - MOD
Celle / Germany 2008.04 - 2008.08
A-Levels - First Aid - Medical team
First Aid and Medical emergency support - FPOS - MOD
Celle / Germany 2009.05 - 2009.11
A-Levels - Recruitment
Recruitment & Team Building - Her Majesty Army
Basingstoke, Hampshire / UK 2009.01 - 2011.09
Skills
- Customer service
- Time management
- Problem solving
- Team collaboration
- Communication skills
- Multitasking
- Attention to detail
- Positive attitude
- Adaptability
Languages
English
Native
Spanish
Intermediate
German
Beginner
Arabic
Beginner
Timeline
Customer service assistant
Beach Blackpool Hotel Limited
2025.02 - Current
Door installer & Customer Service Support
Cheshire industrial doors
2021.12 - 2024.12
Personal trainer & customer support
Solido Gym
2014.06 - 2020.01
A-Levels - First Aid - Medical team
First Aid and Medical emergency support - FPOS - MOD
2009.05 - 2009.11
A-Levels - Recruitment
Recruitment & Team Building - Her Majesty Army
2009.01 - 2011.09
A-Levels - Personal Training Instructor
Gym personal trainer - PTI - MOD
2008.04 - 2008.08
Corporal Military Officer - nco
British Army
2005.01 - 2012.07