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Experienced and customer-focused restaurant supervisor and waitress with a strong background in high-quality service environments, including hotels, fine dining, and events. Demonstrates a professional, polished appearance and excellent communication skills, fostering positive customer relationships and ensuring each guest has a memorable experience. Skilled in upselling, enhancing revenue by recommending additional products, and resolving customer complaints with efficiency and professionalism. Known for maintaining meticulous cleanliness standards, managing time effectively, and ensuring compliance with health and safety regulations. Proven ability to train and lead staff, creating a cohesive atmosphere between front-of-house and back-of-house teams, which optimizes service and operational flow.

Outlet supervisor with over 9 years of experience in retail operations and hospitality. Expertise in delivering exceptional customer service, maintaining store standards, and achieving sales targets. Proficient in staff supervision, inventory management, and policy implementation to enhance customer experience.

Experienced hospitality professional with expertise in staff management, food safety compliance, and service quality assurance. Skilled in optimising front-of-house efficiency and back-of-house operations while ensuring exceptional guest relations and communication. Holds WSET Level 2 certification, demonstrating a strong foundation in wine and spirits knowledge. Adept at shift scheduling and maintaining operational excellence to deliver superior customer experiences.

I am a motivated, conscientious & analytical manager with vast experience in the hospitality sector. I have a strong leadership style proven within my current position as Assistant Restaurant Manager within Champneys Springs.

Michael Reilly

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Assistant restaurant manager

Warehouse operator

Education

Scottish Qualifications Certificate - Administration I.T

Scottish Qualifications Certificate - English

Scottish Qualifications Certificate - Physical Education

Scottish Qualifications Certificate - History

Scottish Qualifications Certificate - Personal Finance

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Assistant restaurant manager

Warehouse operator

Scottish Qualifications Certificate - Administration I.T

Scottish Qualifications Certificate - English

Scottish Qualifications Certificate - Physical Education

Scottish Qualifications Certificate - History

Scottish Qualifications Certificate - Personal Finance

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