Giacomo Pezzano
London
Summary
Experienced hospitality professional with expertise in staff management, food safety compliance, and service quality assurance. Skilled in optimising front-of-house efficiency and back-of-house operations while ensuring exceptional guest relations and communication. Holds WSET Level 2 certification, demonstrating a strong foundation in wine and spirits knowledge. Adept at shift scheduling and maintaining operational excellence to deliver superior customer experiences.
Overview
16
16
years of professional experience
Work history
Assistant Restaurant Manager
The Stafford London
London
11.2024 - Current
- Managed supply inventory to avoid shortages or excesses.
- Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
- Coordinated table reservations, minimising waiting times for customers.
- Implemented hygiene regulations to maintain a clean and safe environment.
- Maintained high standards of customer service by handling complaints professionally.
- Trained new starters, ensuring consistency in service delivery.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Ensured adherence to legal guidelines set out by licensing authorities for responsible operation.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Restaurant Supervisor
The Stafford London
London
03.2022 - 11.2024
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Promoted positive dining experience with exceptional customer service skills.
- Ensured smooth operation by effectively managing all front of house staff.
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
Waiter
Corinthia London
12.2018 - 02.2022
- Responsible for taking orders, serving food and beverages, checking in with customers, collecting payments, answering questions regarding menu items, setting up dining areas, stock service areas, preparing table, respecting the core values, supporting other departments when needed
- Explained dish components clearly to inform customers' decisions.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Managed table settings for optimal dining experience.
General Manager
Guste Remo/ Independent Restaurant
07.2018 - 12.2018
- In charge of business performance of the restaurant, analyse and plan sales levels and profitability
- Recruiting, training, managing and motivating staff members
- Taking care of weekly stock count, checking stock levels, ordering supplies and preparing cash drawers and petty cash
- Responding to customer queries and complaints
- Coordinating the operations of the restaurant during scheduled shifts
- Organising rotas, holidays, trainings
- Dealing day to day over the e-mails with company issues, requests and deadlines
- Meeting and greeting customers, organising table reservations and offering advice about menu and wine choices
Assistant General Manager
Marriot Hotel/Carluccios
06.2016 - 07.2018
- In control of the performance, profit and loss, compliance, people management and communication of the business
- In charge of the day by day running of the restaurant
- Encouraging and maintain a positive working environment, budget controlling, recruitment and training of the staff
Assistant General Manager
Wahaca
06.2013 - 06.2015
- Essentially step in when the restaurant manager is not present and ensure that restaurant operations run smoothly at all the times
- Review and arrange work schedules, perform interviews, assist with hiring decisions and train, lead others in the training of restaurant workers
- Checking that employees are following company policies, including health, safety and security rules
- Supervise and evaluates their work and encourages or disciplines them as needed
- Helping to ease the workload by taking responsibility for certain tasks and duties including opening and closing restaurant and managing paper work such as ROC, late forms for all team members
Supervisor
Pizza Express
05.2012 - 06.2013
- Manage the restaurant on a day to day basis whilst balancing strategic goals of the company, lead and develop the team members in line with company standards and competencies
- Ensure that profit and productivity goals are met through developing business plans, managing restaurant covers, sales and productivity
- Ensure that customer service standards are met
Supervisor
Le Pain Quotidien
06.2009 - 04.2012
- Managing staff and providing them with feedback
- Responding to customers complaints
- Meeting and greeting customers and organizing table reservations
- Recruiting, training and motivating staff
- Manage high standards of quality control and health and safety
- Helping in any area of restaurant
Skills
- Staff management
- Food safety compliance
- Guest relations
- Exceptional communication
- Menu development
- Shift scheduling
- Service quality assurance
- Front-Of-House efficiency
- Back-Of-House operations
Timeline
Assistant Restaurant Manager
The Stafford London
11.2024 - Current
Restaurant Supervisor
The Stafford London
03.2022 - 11.2024
Waiter
Corinthia London
12.2018 - 02.2022
General Manager
Guste Remo/ Independent Restaurant
07.2018 - 12.2018
Assistant General Manager
Marriot Hotel/Carluccios
06.2016 - 07.2018
Assistant General Manager
Wahaca
06.2013 - 06.2015
Supervisor
Pizza Express
05.2012 - 06.2013
Supervisor
Le Pain Quotidien
06.2009 - 04.2012
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