Alice Bowers
Ashby De La Zouch
Summary
I am a motivated, conscientious & analytical manager with vast experience in the hospitality sector. I have a strong leadership style proven within my current position as Assistant Restaurant Manager within Champneys Springs.
Overview
9
9
years of professional experience
Work history
Assistant Restaurant Manager
Champneys Springs
Ashby De La Zouch
05.2024 - Current
- Maintain high standards of customer service by handling complaints professionally
- Communicate effectively with kitchen staff to ensure customers received meals in a timely manner
- Ensure compliance with Health & Safety, Hygiene & Food Safety standards at all times
- Supervise staff during busy periods for smooth & efficient operations
- Undertake precise inventory management
- Rotas for 35 members of staff every week
- Encouraged staff to upsell in order to hit department profit margins & increase revenue
Food & Beverage Assistant
Champneys Springs
Ashby De La Zouch, Leicestershire
09.2016 - 04.2024
- Delivered quality food and beverage service at any given time, with a max capacity of 170 pax
- Maintained safe hygiene and food handling standards for full compliance
- Cleared and reset tables to adhere to high company standards
- Offered guests detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety
- Greeted new customers, answered initial questions and took drink orders
- Organised buffet, restaurant and banqueting items, including silverware, dishes, cooking utensils, equipment and displays to maintain food hygiene
- Delivered exceptional, friendly and fast service to all guests
- Resolved customer complaints promptly, escalating larger operational concerns to management
Education
NVQ Level 3 - Health and Social Care
Stephenson College Coalville
Coalville, LECA-Levels -
HIT training
Champneys Springs 04.2020
Skills
- Restaurant pos software mastery
- Front-Of-House efficiency
- Understanding of dietary requirements
- Special events coordination
- Delegation efficiency
- Time management expertise
- Service quality assurance
- Hygiene standards adherence
- Performance Management
- Health and Safety auditing
- Payroll and scheduling
Additional Qualifications & Achievements
- First Aid training (valid until May 2027)
- Fully competent in Excel, Word, Dayforce, Riskproof, PeopleBank, Open table & Resort Suite
- Full Driving License
- Equine Management
Timeline
Assistant Restaurant Manager
Champneys Springs
05.2024 - Current
Food & Beverage Assistant
Champneys Springs
09.2016 - 04.2024
NVQ Level 3 - Health and Social Care
Stephenson College Coalville
A-Levels -
HIT training