Michael O'Brien
Alexandria,West Dunbartonshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Personable and responsible Cashier with 2 years of experience in retail and customer service. Solid team player with upbeat, positive attitude and ability to build customer loyalty. Currently Studying Business Enterprise and Finance at The University of Strathclyde and looking for work as soon as possible.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer assistant
Morrisons
Dumbarton, West Dunbartonshire
2021.12 - 2023.07
- Applied conflict management strategies to deescalate upset customers.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Applied conflict management to stressed and concerned customers.
- Kept checkouts areas and general store clean and orderly.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Helped customers to pack away shopping for improved customer experience.
- Reduced customer wait times through optimised checkout processes.
Leaflet distributor
Discounts Direct
Dumbarton, West Dunbartonshire
2019.10 - 2020.03
- Employed knowledge of Dumbarton to optimise routes and increase productivity.
- Upheld friendly, positive and professional attitude towards potential customers.
- Managed high volume door-to-door deliveries through effective organisation.
Education
Certificate of Higher Education - Business Management
Our Lady & St Patrick's High School
West Dunbartonshire 2020.09 - 2021.08
Certificate of Higher Education - English
Our Lady & St Patrick's High School
West Dunbartonshire 2020.09 - 2021.08
Certificate of Higher Education - Physics
Our Lady & St Patrick's High School
West Dunbartonshire 2020.09 - 2021.08
GCSEs - French
Our Lady & St Patrick's High School
West Dunbartonshire 2019.09 - 2020.08
GCSEs - Design & Manufacture
Our Lady & St Patrick's High School
West Dunbartonshire 2019.09 - 2020.08
Advanced Higher - Maths
Our Lady & St Patrick's High School
West Dunbartonshire 2021.09 - 2022.08
Advanced Higher - Chemistry
Our Lady & St Patrick's High School
West Dunbartonshire 2021.09 - 2022.08
Bachelor of Business Administration - Business Enterprise & Finance
University of Strathclyde
Glasgow 2022.09 -
Skills
- Team player
- Exemplary customer service
- Customer experience
- Excel proficiency
Certification
AmplifyME Level 5 Diploma in Applied Finance (January 2024)
Accenture Digital Marketing (November2020)
Timeline
Bachelor of Business Administration - Business Enterprise & Finance
University of Strathclyde
2022.09 -
Customer assistant
Morrisons
2021.12 - 2023.07
Advanced Higher - Maths
Our Lady & St Patrick's High School
2021.09 - 2022.08
Advanced Higher - Chemistry
Our Lady & St Patrick's High School
2021.09 - 2022.08
Certificate of Higher Education - Business Management
Our Lady & St Patrick's High School
2020.09 - 2021.08
Certificate of Higher Education - English
Our Lady & St Patrick's High School
2020.09 - 2021.08
Certificate of Higher Education - Physics
Our Lady & St Patrick's High School
2020.09 - 2021.08
Leaflet distributor
Discounts Direct
2019.10 - 2020.03
GCSEs - French
Our Lady & St Patrick's High School
2019.09 - 2020.08
GCSEs - Design & Manufacture
Our Lady & St Patrick's High School
2019.09 - 2020.08