Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael O'Brien

Michael O'Brien

Alexandria,West Dunbartonshire

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Personable and responsible Cashier with 2 years of experience in retail and customer service. Solid team player with upbeat, positive attitude and ability to build customer loyalty. Currently Studying Business Enterprise and Finance at The University of Strathclyde and looking for work as soon as possible.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Customer assistant

Morrisons
Dumbarton, West Dunbartonshire
12.2021 - 07.2023
  • Applied conflict management strategies to deescalate upset customers.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Applied conflict management to stressed and concerned customers.
  • Kept checkouts areas and general store clean and orderly.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Scanned products quickly, memorising codes and prices for unmarked products.
  • Helped customers to pack away shopping for improved customer experience.
  • Reduced customer wait times through optimised checkout processes.

Leaflet distributor

Discounts Direct
Dumbarton, West Dunbartonshire
10.2019 - 03.2020
  • Employed knowledge of Dumbarton to optimise routes and increase productivity.
  • Upheld friendly, positive and professional attitude towards potential customers.
  • Managed high volume door-to-door deliveries through effective organisation.

Education

Certificate of Higher Education - Business Management

Our Lady & St Patrick's High School
West Dunbartonshire
09.2020 - 08.2021

Certificate of Higher Education - English

Our Lady & St Patrick's High School
West Dunbartonshire
09.2020 - 08.2021

Certificate of Higher Education - Physics

Our Lady & St Patrick's High School
West Dunbartonshire
09.2020 - 08.2021

GCSEs - French

Our Lady & St Patrick's High School
West Dunbartonshire
09.2019 - 08.2020

GCSEs - Design & Manufacture

Our Lady & St Patrick's High School
West Dunbartonshire
09.2019 - 08.2020

Advanced Higher - Maths

Our Lady & St Patrick's High School
West Dunbartonshire
09.2021 - 08.2022

Advanced Higher - Chemistry

Our Lady & St Patrick's High School
West Dunbartonshire
09.2021 - 08.2022

Bachelor of Business Administration - Business Enterprise & Finance

University of Strathclyde
Glasgow
09.2022 -

Skills

  • Team player
  • Exemplary customer service
  • Customer experience
  • Excel proficiency

Certification

AmplifyME Level 5 Diploma in Applied Finance (January 2024)

Accenture Digital Marketing (November2020)

Timeline

Bachelor of Business Administration - Business Enterprise & Finance

University of Strathclyde
09.2022 -

Customer assistant

Morrisons
12.2021 - 07.2023

Advanced Higher - Maths

Our Lady & St Patrick's High School
09.2021 - 08.2022

Advanced Higher - Chemistry

Our Lady & St Patrick's High School
09.2021 - 08.2022

Certificate of Higher Education - Business Management

Our Lady & St Patrick's High School
09.2020 - 08.2021

Certificate of Higher Education - English

Our Lady & St Patrick's High School
09.2020 - 08.2021

Certificate of Higher Education - Physics

Our Lady & St Patrick's High School
09.2020 - 08.2021

Leaflet distributor

Discounts Direct
10.2019 - 03.2020

GCSEs - French

Our Lady & St Patrick's High School
09.2019 - 08.2020

GCSEs - Design & Manufacture

Our Lady & St Patrick's High School
09.2019 - 08.2020

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Michael O'Brien