MICHAEL NEWBY

Dedicated professional with a strong foundation in multitasking efficiency, troubleshooting capabilities, and basic IT competence. Demonstrates a thorough understanding of performance metrics, call routing procedures, and customer record maintenance. Known for empathy in service, telephony etiquette, and effective product upselling. Skilled in complaint handling and maintaining confidentiality while ensuring exceptional customer experiences. Career goal includes leveraging these skills to enhance customer satisfaction and operational efficiency within a dynamic organisation.

Focused Call Centre Operative with knack for resolving customer issues and enhancing client satisfaction. Consistently improved call handling processes, leading to smoother operations and higher customer retention. Eager to bring problem-solving skills and positive attitude to contribute to team success.

Seasoned in customer service with focus on telecommunication roles. Possess unique skill set in handling high volume calls, resolving customer queries and providing top-notch service. Enthusiastic to contribute to team success through hard work and reliability, ultimately increasing customer satisfaction and brand loyalty.

Offering strong communication and interpersonal skills, with knack for problem-solving and customer service. Knowledgeable about managing high-volume calls and maintaining calm, friendly demeanour under pressure. Ready to use and develop skills in active listening, conflict resolution, and teamwork in [Desired Position] role.

Driven professional with excellent communication skills and knack for resolving customer issues. Possesses strong problem-solving abilities and customer-focused attitude, honed through various service-oriented roles. Eager to contribute to customer satisfaction and operational efficiency in [Desired Position] role.

Reliable call centre professional with experience in handling high call volumes with accuracy for optimum productivity. Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems. Dependable team player committed to improving call metric standards.

Recent graduate with excellent communication and customer service skills. Friendly, hardworking and open team player, ready to learn and develop new skills. Offers adaptable and methodical approach to problem-solving and new challenges.

• Watch making & modifying. Model making especially Lego !
• Documenting family history
• Grandparenting
• Reading , book collecting

From 2009 until 2015 I lived with & cared for my mother who had terminal cancer. She needed assistance to help maintain the house & the grounds as well as additional assistance with hospital & consultant visits. After my mother died I assisted her close friend in caring for her husband who suffered from Alzheimers from 2020 until he passed away in a care home.