Dedicated Call Centre Supervisor skilled in complaint management and technical troubleshooting. Manages high-volume customer inquiries with professionalism, ensuring accurate information and swift resolutions. Cultivates positive customer experiences through attentive follow-up and support. Diligent contact centre professional careful to follow procedures and handle issues in full. Balances customer desires with organisational standards to create mutually beneficial solutions to diverse problems. Consistently exceeds performance and service quality targets. Knowledgeable Call Centre Supervisor keeps up-to-date on company products and services to continue to provide knowledgeable customer service. Target-driven leader, able to improve team performance by offering training and guidance to struggling colleagues.
Hi, I’m
A S M EASIN KHAN
CDMX DISTRICT FEDERAL
Summary
Overview
3
years of professional experience
Work History
TELAT MXCDMX, MEXICO
Call Centre Supervisor
03.2025 - Current
Job overview
- Collaborated with IT department to troubleshoot and resolve technical issues, minimising downtime and maintaining service continuity.
- Collected and updated accurate customer information to generate meaningful insights.
- Participated in regular training sessions to update product knowledge and refine sales techniques.
- Followed-up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Managed a high volume of customer inquiries via telephone, providing detailed information on services and offers.
- Responded to customer emails with accurate, professional replies.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Processed payments for clients and created invoices for outstanding balances.
- Dealt with complex customer issues in a timely, professional manner, demonstrating best practices to colleagues.
- Hired trained and developed employees per month to become talented, hardworking and proactive team players.
DHAKA BIRIYANICDMX, MEXICO
Chef
01.2024 - 01.2025
Job overview
- Established clear standards for cooking, garnishing and presenting food.
- Conducted food safety inspections, maintaining strict hygiene standards in the kitchen.
- Established food presentation guidelines, ensuring dishes were visually appealing.
- Supervised kitchen staff, delegating tasks efficiently to maintain high productivity levels.
- Maintained compliance with health and safety regulations, conducting regular staff training sessions.
- Completed regular inspections of work and food quality to verify conformance with specifications.
COLEGIO ANGLO AMERICANO DE HIDALGOACTOPAN , HIDALGO
English as a Foreign Language Teacher
01.2023 - 07.2023
Job overview
- Coordinated and attended parent-teacher meetings to update parents on student language progress, strengths and weaknesses for improvement.
- Applied active listening to identify and solve problems, facilitate learning for students and build student confidence.
- Engaged in professional development opportunities to stay abreast of the latest trends in language teaching.
- Built extensive and long-lasting student relationships to create classroom environments conducive to learning.
Education
NATIONAL UNIVERSITY GAZIPUR , DHAKA , BANGLADESH
Bachelor of Business Administration from BECHALOR OF BUSINESS STUDIES
2018
University Overview
NAOGAON GOVT DEGREE COLLEGE RAJASHAHI BANGLADESH
3.67 OUT OF 5 from HIGHER SECONDARY SCHOOL CERTIFICATE
2015
University Overview
NAOGAON K.D GOVT SCHOOL RAJASHAHI BANGLADESH
4.75 OUT OF 5.00 from SECENDARY SCHOOL CERTIFICATE
2013
University Overview
Skills
- Customer service
- Complaint management
- Team building
- Employee training
- Technical troubleshooting
- Sales techniques
- Conflict resolution
- Performance management
- Active listening
- Patience and empathy
- Customer service excellence
- Decision making
- Communication excellence
- Effective communication
- Multitasking efficiency
- Computer literacy
- Language fluency
Languages
English
Upper Intermediate
B2
Timeline
Call Centre Supervisor
TELAT MX
03.2025 - Current
Chef
DHAKA BIRIYANI
01.2024 - 01.2025
English as a Foreign Language Teacher
COLEGIO ANGLO AMERICANO DE HIDALGO
01.2023 - 07.2023
NATIONAL UNIVERSITY
Bachelor of Business Administration from BECHALOR OF BUSINESS STUDIES
NAOGAON GOVT DEGREE COLLEGE
3.67 OUT OF 5 from HIGHER SECONDARY SCHOOL CERTIFICATE
NAOGAON K.D GOVT SCHOOL
4.75 OUT OF 5.00 from SECENDARY SCHOOL CERTIFICATE