Caroline Bullimore

• Kept up-to-date knowledge about company policies to provide accurate information.
• Collaborated closely with colleagues, improving overall team efficiency.
• Improved customer experience by identifying their needs quickly.
• Followed organisational guidelines for effective call management.
• Used company script to deliver consistent service across all calls.
• Resolved disputes with clients calmly to maintain company reputation.
• Utilised computer systems to update customer records accurately.
• Demonstrated patience whilst dealing with difficult customers.
• Built positive customer rapport through friendly, professional communication.
• Maintained up-to-date client records in database systems.
• Documented all phone interactions for record keeping and quality control purposes.
• Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.

• Created a welcoming environment by greeting all customers warmly
• Maintained clean, appealing shop environment for comfortable shopping experience.
• Managed stock levels on shop floor for continuous product availability.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Enhanced store performance by maintaining flexible hours and covering shifts
• Guided customers to locate products or alternative items.
• Performed daily opening and closing tasks efficiently
• Addressed process issues and resolved customer complaints efficiently
• Applied price tags and stickers to products promptly and efficiently
• Monthly ordering from different suppliers
• Assisted in inventory counts, maintaining accurate records.
• Operated cash registers with accuracy and processed cash and card transactions.

During this time i was at a stay at home mum.

• Supervised team members to ensure excellent service delivery.
• Ensured a safe environment by strictly adhering to health and safety regulations.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Maintained bar stocks, replenishing daily as necessary.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Built loyal customer base by creating welcoming environment with top quality service.
• Monitored bar equipment maintenance to avoid operational disruptions during service hours.
• Adhered to licensing regulations, maintaining the reputation of the establishment.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Maintained clean premises, promoting a welcoming atmosphere for patrons.
• Managed cash flow, ensuring correct transaction procedures were followed.

• Handled customer complaints effectively, restoring trust in our brand.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Created a positive work environment, resulting in higher employee morale.
• Delegated tasks to team members efficiently improving overall productivity.

• Corrected colour imbalances for professional grade photos using advanced software tools.
• Ensured customer satisfaction through meticulous photo printing.
• Kept up-to-date record of all orders processed, facilitating easy tracking when required.
• Analysed negatives before processing, determining optimal settings for each batch.
• Ensured safe disposal of chemicals used in the development process, promoting a healthy working environment.
• Processed negatives to print images and fulfil customer print orders.
• Maintained operational standards, checking equipment frequently to address issues.

• Supported staff with administrative needs for photocopying, faxing and filing.
• Keeping records of books
• Dispatching books and shelving them on return
• Searching files to find book locations

• Greeted every customer warmly, promoting friendly atmosphere.
• Maintained clean, appealing shop environment for comfortable shopping experience.
• Managed stock levels on shop floor for continuous product availability.
• Preparing sandwiches
• Taking cash payments