Michael Ikediashi
London
Summary
Customer-focused professional skilled in teamwork and communication. Delivers exceptional service while remaining calm under pressure. Punctual, organised, and dependable, with a strong commitment to contributing in fast-paced environments. Eager to develop skills and support colleagues, ensuring positive experiences for every customer.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Hospitality assistant
Alpha Lounge
London
2025.06 - Current
- Delivered exceptional customer service by welcoming guests, serving food and beverages promptly, and ensuring a positive dining experience.
- Enhanced guest satisfaction by promptly addressing queries and concerns, contributing to positive dining experiences.
- Honed communication and interpersonal skills through interactions with diverse customers in busy a busy hospitality environment.
- Demonstrated excellent multitasking skills by balancing customer service, food service, and event support responsibilities simultaneously, while adhering to side health and safety measures.
- Worked efficiently under pressure during busy evenings and special events, consistently maintaining a professional and friendly attitude.
- Collaborated with colleagues across departments to ensure seamless operations.
Store Assistance/Cashier
Homebase Catford
London
2024.12 - 2025.03
- Delivered outstanding customer service in a fast-paced retail environment, assisting customers with product selection, purchases, and problem resolution while maintaining a professional and approachable manner.
- Resolved customer complaints professionally, contributing to increased customer retention.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Balanced cash register daily, confirming accurate recording of all transactions.
- Collaborated with colleagues across departments to support efficient daily operations.
- Assisted with goods deliveries, stock organisation, and warehouse operations while adhering to health and safety procedures.
Charity shop volunteer
Barnados
London
2023.01 - 2023.05
- Provided friendly customer service when interacting with shoppers.
- Restocked shelves and arranged displays to enhance visual appeal and attract customer interest.
- Organised and sorted donated clothing and household items to ensure quality and accessibility for customers.
- Priced and valued donated goods to maximise revenue for the charity.
- Maintained a clean, tidy, safe and welcoming shop environment.
- Assisted with stock management and backroom organisation.
- Worked as part of a team to support the day-to-day running of the store.
Education
A-Levels - Economics, Maths, Religious Education
St Olave's Grammar School
Orpington, Bromley 2024.09 -
GCSEs - Maths, English, Biology, Physics, Chemistry, DT, French, Geography, Art
St Olave's Grammar School
Orpington, Bromley 2022.09 - 2024.06
Skills
- Customer Service
- Guest services
- Event coordination
- Corporate events catering
- Cash handling
- Stock management
- Food safety training
- Health safety expertise
- Grilling techniques
- Accurate order taking
- Effective listening
- Customer conflict resolution
Affiliations
- I enjoy playing the piano as it takes determination and consistent effort in order to master different pieces. I also enjoy playing football and working well with my team mates, while enduring the physical pressures of the sport. I am good at cooking and enjoy cooking at home and also take time to draw and paint, easing my mind and allowing me to practice long term patience and resilience.
Accomplishments
I've completed Bronze DofE, which required a huge amount of teamwork and persevearance in order to hike in the mountains for hours, as part of a team working well together and helping eachother. It also required good communication and listening skills to hear eachother and compensate for anybodys individual difficulties. I have also completed grade 4 in Piano ABRSM which required me to show up consistently and always be ontime for my lessons while putting in extra work by myself to ensure greater results, a transferable skill. I have performed at multiple music and art shows and, highlighting my confidence, useful when approached by customers. I have reached grade 7 swimming, which required team work and motivation.
Languages
English
Fluent
Igbo
Fluent
French
Upper intermediate
References
References available upon request.
Timeline
Hospitality assistant
Alpha Lounge
2025.06 - Current
Store Assistance/Cashier
Homebase Catford
2024.12 - 2025.03
A-Levels - Economics, Maths, Religious Education
St Olave's Grammar School
2024.09 -
Charity shop volunteer
Barnados
2023.01 - 2023.05
GCSEs - Maths, English, Biology, Physics, Chemistry, DT, French, Geography, Art
St Olave's Grammar School
2022.09 - 2024.06