Michael Hanson
Birmingham,West Midlands
Summary
Experienced IT professional with a strong service mindset and extensive expertise in system administration, network troubleshooting, and cybersecurity. Proficient in backup administration, VPN management, remote desktop support, and cloud computing. Demonstrates exceptional skills in incident diagnostics, hardware installation, and operating systems proficiency. Adept at technology testing, server maintenance, and system upgrades. Committed to delivering high-quality IT consultation and support while continuously enhancing technical knowledge and efficiency.
Am interested in the hardware side of IT The most and have had good experience with this. And lots of experience with Software and infrastructures.
Overview
2
2
years of post-secondary education
Work history
IT support technician
St James C of E Primary School
Birmingham, West Midlands
04.2022 - 04.2022
- Resolved critical issues on time by providing 24 and 7 IT support.
- Assisted in software installations to ensure optimal operating systems.
- Troubleshot technical glitches with advanced diagnostic tools.
- Assisted in the development of customised software solutions according to business needs, enhanced operational productivity.
I worked here with the existing IT Support Technician as my work experience. I worked to install new computers into the existing server system at the school. Deploy all he necessary software onto these systems and make sure that they have the correct user management system.
We also looked at maintaining the existing server system and what the necessary actions are to maintain that.
Whilst also fixing issues with the systems that were already in place at school. If computers were having issues. Any issue that involved IT we would fix in that time that i was working there.
Education
NVQ Level 3 - VR Developer and Computer Engineering
Halesowen College
Birmingham 09.2023 - 06.2025
Skills
- Service mindset
- Backup administration
- VPN management
- Remote desktop support
- IT terminology fluency
- Disk encryption expertise
- Incident diagnostics
- Multitasking efficiency
- Operating systems proficiency
- IoT knowledge
- Tech-savvy attitude
- IT consultation
- Cybersecurity expertise
- Technology testing
- Server maintenance
- System upgrades
- Hardware installation
- System administration
- Network troubleshooting
- Hardware maintenance
- ICT software upgrading
- Operating system setup
- Antivirus installation
- Data recovery strategies
- Microsoft OS proficiency
- Cloud computing skills
Accomplishments
First place on my Game Development Project. A game that is available publicly on itch.io. I scored 60/60 on extra credits, getting 10/10 on every category, for design, going above and beyond. polish and functionality of the game.
Languages
English
Beginner
Timeline
NVQ Level 3 - VR Developer and Computer Engineering
Halesowen College
09.2023 - 06.2025
IT support technician
St James C of E Primary School
04.2022 - 04.2022
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