John Duff

Highly skilled professional with extensive expertise in general office administration, cashier and stockholder duties, and IT problem resolution. Demonstrates proficiency in help desk support, IT literacy, and the use of Microsoft Office Suite including Excel, Outlook, Word, PowerPoint, and database management. Adept at providing remote desktop support, desktop imaging, equipment diagnostics, and end-user training. Possesses excellent communication and people skills with a strong service mindset. Committed to delivering effective solutions under pressure while maintaining a high level of enthusiasm and responsibility. Career goals include advancing within the IT sector by leveraging analytical skills and knowledge of ITIL frameworks to enhance cyber security measures and optimise Microsoft Azure environments.

• Dundee University, Sponsored and in house training relating to IT support, Health and Safety, Diversity, and inclusion.
• Department Of Work and Pensions, Programs training, including product, benefit conditionality and legislative guidance, IT system training.
• 02/01/02 - 01/31/12, IT Service Management Foundation (ITIL Parity), Service Management Overview (ITIL Parity), HNC Computing Support (Angus College). AVAYA CM Basic, CMS and Audix Administration certification (AVAYA), Department of Work and Pensions UNIX STAP and FAMIS Admin certification, User administration training in Siebel, Genesys and Oracle integrated platforms (Accenture). Active Directory and Exchange server administration performed from an Office Application Administration tool.
• 01/01/77 - 12/31/01, Civil Service training packages in administration and IT systems including finance department with cashier and stock holding duties.
• 01/01/75 - 12/31/76, General Higher and 'O' level Education. Maths, English, Physics, Chemistry, Modern studies.

• I enjoy home computing, cooking, reading, cycling, visiting places of interest, socialising when time allows.