Lovelace Moleke
Northampton ,Northamptonshire
Summary
Highly-skilled IT Support Technician with 5 years of experience. Maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimise overall company productivity.
Adaptable problem-solver with knack for diagnosing and resolving technical issues. Demonstrates strong communication skills and proficiency in troubleshooting software and hardware. Aims to enhance system reliability and user satisfaction through dedicated IT support.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
IT support technician
WINCOR NIXDORF
Milton Keynes, Buckinghamshire
2011.01 - 2014.02
- Created user manuals for ease of technology use amongst employees.
- Coordinated with vendors during hardware upgrades, improved overall system efficiency.
- Managed office IT inventory for efficient resource allocation.
- Prevented potential data loss by implementing backup strategies.
- Monitored computer networks, ensured continuous uptime.
- Devised preventive maintenance schedules, reduced unexpected downtime incidents.
- Resolved critical issues on time by providing 24 and 7 IT support.
- Troubleshot technical glitches with advanced diagnostic tools.
- Ensured smooth transition during office relocations by organising and setting up all necessary IT equipment.
- Diagnosed network issues for seamless connectivity.
- Conducted regular maintenance checks for prolonged equipment life span.
- Implemented process improvement strategies to speed up ticket handling times.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Conducted server back-up and recovery operations in line with protocols.
IT SUPPORT TECHNICIAN
FRESH TEAMS
Stevenage, Hertfordshire
2006.01 - 2010.12
- Coordinated with vendors during hardware upgrades, improved overall system efficiency.
- Prevented potential data loss by implementing backup strategies.
- Assisted in software installations to ensure optimal operating systems.
- Monitored computer networks, ensured continuous uptime.
- Assisted in development of customised software solutions according to business needs, enhanced operational productivity.
- Created user manuals for ease of technology use amongst employees.
- Enhanced system functionality by performing regular software updates.
- Managed office IT inventory for efficient resource allocation.
- Provided technical assistance to staff members, increased productivity levels.
- Troubleshot technical glitches with advanced diagnostic tools.
- Collaborated with team members on complex projects and achieved successful outcomes through effective problem-solving techniques.
- Diagnosed network issues for seamless connectivity.
- Ensured smooth transition during office relocations by organising and setting up all necessary IT equipment.
- Suggested improvements to existing IT infrastructure which were implemented successfully.
- Resolved critical issues on time by providing 24 and 7 IT support.
- Trained non-technical staff members, simplified their interaction with tech tools and devices.
Education
Certificate of Higher Education - IT MAINTENANCE SOFTWARE
OPTIMA
City of London 2011.02 - 2015.01
Skills
- Backup administration
- Ticketing system expertise
- Working with VPN
- Tech-Savvy attitude
- Data recovery techniques
- Service mindset
- Ethical hacking basics
- Email client support
- IT consultation
- Microsoft office suite proficiency
- Remote desktop support
- IoT knowledge
- Virus protection
- Database management
- Software troubleshooting
Affiliations
- FOOT BALL .BOTH PLAYING AND WATCHING IT LIVE
- TRAVELLING AROUND THE WORLD FOR HOLIDAYS
References
References available upon request.
Timeline
Certificate of Higher Education - IT MAINTENANCE SOFTWARE
OPTIMA
2011.02 - 2015.01
IT support technician
WINCOR NIXDORF
2011.01 - 2014.02
IT SUPPORT TECHNICIAN
FRESH TEAMS
2006.01 - 2010.12