Derek Lee
Royal Leamington Spa
Summary
Dynamic IT Support Technician with over 20 years of diverse experience in technical support and service delivery. Proven expertise in managing and resolving complex technical issues while enhancing customer satisfaction. Skilled in providing effective support solutions in high-pressure environments and fostering team collaboration. Committed to continuous professional growth and pursuing opportunities to leverage extensive knowledge in IT support functions.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Service Support Technician
Hills Numberplates Ltd.
Birmingham
11.2015 - Current
- Providing expert technical support, addressing queries and resolving issues to end users with varying levels of technical understanding in non-patronising and timely manner.
- Preparing and maintaining equipment deployed to end user.
- Advised users on technology operation and maintenance to maximise benefits.
- Contributing to development and beta testing of bespoke software.
- Maintaining accurate records of service requests and resolutions, contributing to effective reporting.
Technical support supervisor
Signam Ltd.
Warwick
06.2008 - 11.2015
- Led a small team of technicians, providing guidance and support to enhance overall team performance.
- Research and development of new solutions for printing number plates.
- Resolving escalated technical issues
- Tested function of peripheral equipment and completed quality repairs.
- Provided on-site technical assistance, resolving urgent issues quickly and effectively.
IT support technician
Fuel Recruitment - Contractor
Field based
03.2004 - 05.2008
- Team leader for hardware rollout at Nuffied Hospitals . Tasks included imaging and coordinate deployment of new workstations, software migration and working through snag list to ensure project completed on-time.
- Service delivery consultant at Lloyds TSB Autolease . Provided 3rd line desktop support to 1000+ users across four sites across UK.
Routine server maintenance, patching, backups, managing domain user accounts and email (Active directory and Exchange). - IT support technician for Servisair . Worked through snag lists / escalations after initial rollout of new PCs and software migration at Birmingham, East Midlands and Manchester airports to bring refresh project to fulfillment.
Education
7 GCSEs -
The Woodlands School
CoventrySkills
- Microsoft OS proficiency (All Windows versions)
- Microsoft 365 administration
- Server administration
- Desktop support
- Network configuration
- Network troubleshooting
- Hardware repair and maintenance
- Printer repair and maintenance
- Desktop imaging
- Service mindset
- Work prioritisation
- Customer service-oriented
- Responsive problem resolution
Affiliations
- Music, playing drums in my band, motorsports, military aviation, comedy, gold recovery,.
Certification
Full UK driving licence
Epson printer repair and maintenance
BTEC Business improvement
CE accreditation for system builders
Timeline
Service Support Technician
Hills Numberplates Ltd.
11.2015 - Current
Technical support supervisor
Signam Ltd.
06.2008 - 11.2015
IT support technician
Fuel Recruitment - Contractor
03.2004 - 05.2008
7 GCSEs -
The Woodlands School
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