Mia Olivia Patterson
Lurgan,Armagh City Banbridge and Craigavon
Summary
I am applying for a band 5 physiotherapist position as I am motivated and eager to transition from student to practicing physiotherapist. Throughout my undergraduate training at the University of Salford, Manchester, I have developed a strong foundation in clinical reasoning, patient care and multi-disciplinary team working. I have also nurtured my interpersonal skills, and with my skills I have aligned myself to the HCPC standards of physiotherapy. My academic studies and range of placement experiences have reinforced my commitment to delivering high quality, compassionate evidence-based care across diverse clinical settings.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Front of house team member
Mollie's
Manchester, Greater Manchester
2025.11 - 2026.08
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Maintained high standards of customer service during peak times.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Facilitated positive dining experiences by providing excellent customer service.
Front of house team member
McDonald's
Craigavon, Armagh
2021.11 - 2025.01
- Delivered prompt, friendly, and professional service to customers, consistently achieving high satisfaction ratings. Greeted customers with a smile and handled inquiries with patience and efficiency.
- Worked closely with kitchen and front-of-house teams to manage peak periods, maintain workflow efficiency, and ensure seamless order fulfilment.
- Addressed customer complaints promptly and effectively, escalating issues when necessary to maintain a positive dining experience.
- Successfully managed multiple tasks simultaneously, such as taking orders, handling payments, and maintaining a clean environment, especially during high-volume shifts.
- Communicated clearly with team members and customers, ensuring accurate order transmission and timely service.
- Prioritized tasks efficiently to meet service speed targets, including maintaining times under 3–4 minutes during rushes.
Education
Bachelor of Science (Hons) - Physiotherapy
University of Salford
Salford 2023.09 - 2026.07
High School Diploma - Food Nutrition And Science, Biology, Sports Scienc
Lurgan College
Lurgan06.2023
Skills
- Interpersonal skills; adaptability, empathy, and respect for others
- Three years of full-time, extensive undergrad physiotherapy training
- Range of experiences in placement practice (over 900 hours)
- Charitable personality (President of Rotary Club for one year)
- Open, honest and very transparent
- Ability to take accountability for mistakes
- Great leader and team worker
- Positive and optimistic outlook to life and problem solving
- Experience with communicating and working with a range of abilities, backgrounds and ages
- Very flexible and adaptable person
- Thrive in chaotic and changing environments amongst different people while also maintaining the ability to work independently
- Enjoy to be readily organised and prepared
Timeline
Front of house team member
Mollie's
2025.11 - 2026.08
Bachelor of Science (Hons) - Physiotherapy
University of Salford
2023.09 - 2026.07
Front of house team member
McDonald's
2021.11 - 2025.01
High School Diploma - Food Nutrition And Science, Biology, Sports Scienc
Lurgan College