Summary
Overview
Work history
Education
Skills
Timeline
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Paul Clark

London

Summary

Accomplished customer care specialist experienced in providing excellent customer service. Capable of working under pressure with great multi-tasking and time-management abilities. Comfortable when presented with difficult situations and thrive when faced with new challenges. Self-motivated, punctual and reliable, and dedicated to providing a friendly and professional work ethic to deliver outstanding experiences for customers. Have a natural ability for building relationships with customers, staff and other teams as well as a proactive approach and genuine empathy making for a reliable and approachable presence for both customers and colleagues. Incredibly passionate and am excited to engage in a busy environment and embrace new opportunities

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Front of house team member

Phoenix Theatre, Ambassador Theatre Group
London
07.2015 - Current
  • Established relationships with returning customers, fostering a loyal client base
  • Resolve complaints, maintaining customer satisfaction and workforce effectiveness
  • Assisting individuals with access requirements, ensuring their safety and attending to their needs
  • Helped to operate and manage the new accessibility lift which saw access bookings raise by over 600%
  • Deliver consistent professional service whilst handling multiple tasks simultaneously
  • Lead training for new and current employees on various positions
  • Support special events, Press Nights, or VIP receptions as needed
  • Responsible for customers' safety in event of fire or other incidents, regularly taking part in fire drills every week
  • Worked backstage on West End shows, assisting with running of production and helping actors and stage management. Responsible for various plots on and off stage

Sales Assistant

H&M Home
London
02.2020 - 10.2021
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Assist with deliveries to ensure items are stored, processed and unpacked to be put on display on shop floor
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers
  • Managing stockroom and making sure all items are stored in correct areas
  • Helped to increase H&M Membership sales by around 2% to reach companies internal targets
  • Assisting customers and helping colleagues on shop floor as and when required
  • Using tills to process customers' purchase
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases

Front of House Assistant

Stratford Circus Arts Centre
London
01.2017 - 02.2018
  • Oversaw front desk operations; improved efficiency and professionalism in reception services
  • Responsible for booking tickets, creating and editing customer profiles and ensuring booking system was up-to-date
  • Send various emails to internal and external staff and contact clients on behalf of them
  • Handled on-average 50 customer calls each day
  • Helped with various departments around building
  • Filed away any information handed into reception by staff and organised filing system
  • Boosted first impression for customers by maintaining clean and orderly front-of-house area.
  • Book, setup and maintain studio spaces for client use.
  • Produced and finalised bills and provided receipts to customers

Education

Masters Degree - Acting

University of Essex
London
08.2013 - 09.2014

Skills

  • Computer literate
  • Customer care focus
  • Mail handling
  • Telephone etiquette
  • Problem Solving
  • Ability to Work under pressure
  • Adaptability
  • Self-Motivation
  • Personal care assistance
  • Customer experience
  • Interpersonal skills
  • Active Listening
  • Empathy for clients
  • Dealing with vulnerable clients

Timeline

Sales Assistant

H&M Home
02.2020 - 10.2021

Front of House Assistant

Stratford Circus Arts Centre
01.2017 - 02.2018

Front of house team member

Phoenix Theatre, Ambassador Theatre Group
07.2015 - Current

Masters Degree - Acting

University of Essex
08.2013 - 09.2014

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Paul Clark