Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Carline Mendes Andrade

Stanford Dingley,Reading

Summary

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.


Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.


Dedicated Front of House Team Member offering first-class customer service. Creates enjoyable dining experiences to boost sales and reviews. Experienced in two 5* hotels. Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity.

Overview

7
7
years of professional experience

Work history

Front of House Team Member

The Bull Inn
Stanford Dingley,Reading, Berkshire
02.2023 - Current
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replacing stocks.
  • Operated POS systems effectively, accurately processing numerous customer bill payments.
  • Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
  • Prepared garden areas for guest use, maintaining clean, comfortable reception environments.
  • Handled reservations to maximise covers and revenue.
  • Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Managed timing standards in food deliveries to minimise delays.
  • Informed customers regarding ingredients used to address allergy and dietary issues.

Head Receptionist

The Vineyard Hotel and Spa, Pride of, Relais Chateaux
09.2019 - 01.2023
  • Head Receptionist at Pride of Britain and Relais chateaux property.
  • Replied to emails and phone calls using Forbes 5 star criteria
  • I learnt to use Hart software and am able to book and view upcoming appointments
  • I enjoyed coming up with cleaning schedules and pool session sheets to help organise and increase efficiency in the spa.
  • Optimised customer experience by ensuring meticulous reception appearance and constant staff presence.
  • Smoothened front desk operations, managing Microsoft to register daily transaction with emails.
  • Managed complaints with 95% customer satisfaction through effective management of customer resolution process.
  • Drove continuous improvement by monitoring and developing receptionist performance, providing mentoring and delivering recognition and reward.
  • Supported front desk operations in handling emails, and calls daily, addressing customer enquiries, questions and complaints.
  • Facilitated smooth running of spa days events, creating signage and instructions to guide guests to correct location for their treatment appointment.
  • Delivered front of house duties with warm and professional manner.
  • Reduced waiting times through effective time and resource management.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Answered and helped resolve enquiries from guests.
  • Cleaned and maintained sauna, steam room, jacuzzi, and pool, for all day use.
  • Prepared table for lunch and cream tea.

Waitress

Coworth Park Dorchester Collection
Blackest Rd, Sunningdale, Ascot SL5 7SE, Berkshire
09.2017 - 09.2019
  • I first started as a Kitchen Porter as I spoke little to no English, within a year I was fluent and was asked to join the restaurant team
  • I quickly learned how to make coffees and teas and played a vital role in afternoon tea I loved the fast-paced detailed services in the 1 Michelin star dining room
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Informed kitchen staff regarding order and requirements.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Took food and beverage orders using POS system or order slips to maintain accuracy.
  • Greeted and escorted guests to tables.
  • Verified customer age and information to determine eligibility for alcohol consumption.
  • Provided menu and offered recommendations to complement dining experience.
  • Assisted waiters during big events and functions to preserve smooth workflow.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Trained new wait staff to deliver quality service and uphold brand standards.

Housekeeper

Holiday inn
London
11.2016 - 09.2017
  • Working as a cleaner at Holiday Inn I ensured the highest levels of cleaning were delivered at all times
  • I have a good eye for detail and enjoy making sure that everything is done to the standards that the company requires
  • The general tasks I performed include making beds, vacuuming and many more, always ensuring the job was finished on time, according to the schedule.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.

Education

Skills

I am confident, responsible and punctual I have good interpersonal understanding, ability to adapt to multicultural environments, self-esteem and emotional stability I communicate with people with manners and respect, I am independent and I like working, doing my job perfectly and with pride


Personal skills: I can speak, write and read Portuguese, Creole, and English

Languages

English
Fluent

Timeline

Front of House Team Member

The Bull Inn
02.2023 - Current

Head Receptionist

The Vineyard Hotel and Spa, Pride of, Relais Chateaux
09.2019 - 01.2023

Waitress

Coworth Park Dorchester Collection
09.2017 - 09.2019

Housekeeper

Holiday inn
11.2016 - 09.2017

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Carline Mendes Andrade