Mia Chamberlain
Coventry
Summary
Customer-focused professional with a strong performance-driven background. Delivered exceptional service through effective communication, organisation, and teamwork, thriving in high-pressure environments. Motivated by challenges and a sense of achievement, fostering positive interactions in both small and large teams.
Overview
7
7
years of professional experience
Work History
Commercial Account Handler
IPP
Coventry
08.2023 - Current
- Act as the main point of contact for customer accounts, typically those in the FMCG Sector, improving response times and customer satisfaction.
- Managing billing, pricing updates, and account accuracy, reducing invoicing inventory data.
- Support complex accounts and escalations, strengthening client relationships and retention.
- Deliver monthly reporting of stock analysis, enabling customers to maintain accurate inventory data.
- Led training for new starters and customers, improving system adoption and team capability.
- Collaborate with finance to reduce outstanding debt and resolve account queries.
- Identify and implement process improvements, enhancing efficiency and data accuracy.
- Conduct stock reconciliations, ensuring account accuracy across customer accounts.
Recruitment Consultant
Experis IT
10.2022 - Current
- Responsible for the running of own book of contractors – keeping track of the length they work their contracts for, managing the process from pre-screen up to the point of offer, acceptance and start. When they were due to end current contract, source them another -re-deploy.
- Using sales, business development, marketing and networking techniques to position us on the forefront.
- Convert prospects into established clients, building relationships and being the ‘goto’ person in my specialist market area for IT resource - ensure growth of opportunities.
- Research, immerse in and be a true Subject Matter Expert in chosen vertical by developing a good understanding of the potential client base, their industry, what they do, their strategies, their work culture and environment, and how they currently recruit.
- Gain a wealth of knowledge in my area of the market – I have had to study and learn about what skills are used in all roles within the Network and Infrastructure space of IT.
- Build hotlists and talent pools of high calibre candidates, keeping good relationships in order to gain insight to the market and detailed knowledge of skills & technology trends.
- Create a Linkedin presence – posting regular insightful content.
- Using social media and Linkedin to conduct market research, identify and engage with clients, advertise positions, attract candidates and build relationships with those candidates and employers.
- Using talent databases to match the right person to the client's vacancy.
- Receiving and reviewing applications, managing interviews, and short-listing candidates for the client.
- Qualifying candidates and checking their suitability before submitting their details to the client.
- Preparing CVs and correspondence to forward to clients in respect of suitable applicants.
- Offering market information to both clients and candidates on salaries, pay rates, training, and career progression.
- Negotiation of pay and charge rates both daily rate or % fees.
- Working towards and exceeding targets/KPI's.
- Extensive usage of Microsoft databases, 365, excel, PowerPoint ect.
Bartender
Wetherspoons
02.2020 - 10.2022
- Experience working in one of Coventry city centre's busiest and most successful hospitality businesses. This role is working alongside a close but large team of 60 members in both a restaurant/pub by day and night club by evening.
- Refined customer service skills, tailoring to the individual experiences of hundreds of regulars who visit week in week out.
- Working in excess of 50 hours a week when needed and developing a strong work ethic through the pace of this business.
- Being a member of a large team, learning to work alongside colleagues of all ages and demographics.
- Confidence speaking to thousands of customers per week.
- Dealing with disgruntled customers, learning to stay professional managing complaints, and working to turn the experience around, leaving them satisfied and likely to return.
- Understanding the importance of staff morale in pressure environments, always ensuring those around me are staying positive and enjoying themselves.
- Often hosting high level management, as this venue was frequently used for top level management team meetings for the locations governing Hereford to Carlisle. This has taught me to be comfortable and professional around high-profile members of a company.
- Working with groups of individuals has made me have strong leader and commutation skills.
- Experience working in one of Coventry city centre's busiest and most successful hospitality businesses.
Events
The Village Hotel
03.2019 - 10.2019
- Experience working in a large hotel, in a hospitality role focused on the detailed experience of every customer.
- Events management – Preparing for and executing structured events tailored around things such as weddings, birthdays, business meetings etc.
- Catering for a range in clientele, such as families, professionals, children, and internationals.
- Working to tight knit schedules, ensuring all preliminary works are done to specific time frames.
- Refined attention to detail, ensuring the needs and expectations of every client is met as per both their own and the hotel standards.
- Working under pressure in high stress, fast paced environments.
- Experience working in a large hotel, in a hospitality role focused on the detailed experience of every customer.
Education
BTEC Level 3 business - A levels
Leamington and Warwickshire College
06-2021
GCSE’s - English lit, English Lang, Business, Math, History, Textiles, French, Science
West Coventry Academy
06-2018
Level 3 Mat and Reformer Pilates
The fitness group
Skills
- Strong customer service skills
- Promotion of products and services
- Sales skills
- Stamina and enthusiasm
- Confident and outgoing personality
- Motivation
- Ability to identify new opportunities
- Teamwork skills
- Willingness to learn
- Communicational skills
- Flexibility
Awards
Duke of Edinburgh bronze and silver award, I completed both a bronze and silver award for duke of Edinburgh in which I completed at secondary school in the years of 2016-2017.
Timeline
Commercial Account Handler
IPP
08.2023 - Current
Recruitment Consultant
Experis IT
10.2022 - Current
Bartender
Wetherspoons
02.2020 - 10.2022
Events
The Village Hotel
03.2019 - 10.2019
BTEC Level 3 business - A levels
Leamington and Warwickshire College
GCSE’s - English lit, English Lang, Business, Math, History, Textiles, French, Science
West Coventry Academy
Level 3 Mat and Reformer Pilates
The fitness group