Leah Hughes

• Streamlined administrative processes, improving efficiency within the team.
• Assessed risk factors for accurate premium calculations.
• Responded promptly to all client communications, enhancing rapport and trust levels.

• Ensured stock replenishment in a timely manner to maintain product availability.
• Conducted daily inventory checks to manage stock levels accurately.
• Utilised excellent communication skills to provide detailed product information.
• Demonstrated products effectively leading to increased sales conversions.
• Offered personalised shopping advice to enhance customer experiences.
• Built strong relationships with regular customers for repeat business.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Managed till operations smoothly, reducing waiting time for customers.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.

Stock enquiries -Use of PDAs - reducing items

Offered friendly, efficient customer service and handled challenging situations with ease.

• Dealing with tenant complaints and queries
• Scheduling works for in-house operatives and external contractors
• Daily contact with operatives regarding work-related issues (e.g -rescheduling appointments, stock, van checks )
• Prioritising appointments to suit job times, trades and tenants needs.
• Utilising Microsoft Teams and other Microsoft packages
• Maintaining regular contact with contract holders

• Completed high-volume outbound calls

• Supported staff with administrative needs for photocopying and filing
• Examined, scanned and input documents in software system
• Wrote professional letters, emails and memoranda for business communication.

• Processing invoices for suppliers and contractors
• Using TASK to set up jobs
• Entering data into spreadsheets
• Scanning and handling post
• Managing customer queries face-to-face and over the phone
• Meeting and greeting customers
• Processing letters and timesheets
• Arranging meetings and using Microsoft packages
• Using the Quartix vehicle system