Benjamin Coulson
York,North Yorkshire,
Summary
Hardworking and adaptable professional with broad experience across a variety of industries. Confident working independently or within teams, with strong skills in problem-solving, time management, and performing well under pressure. Committed to contributing effectively from day one while continuously learning and developing.
Continuous employment since the age of 16 has been balanced alongside full-time study, resulting in valuable hands-on experience. Following graduation at the end of 2023, time was taken to reflect on long-term goals and personal growth. Now motivated and ready to contribute a strong work ethic, adaptability, and enthusiasm to a meaningful and stable role.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Commercial Account Handler
Johnson's Insurance Services
Tadcaster
2023.12 - 2024.04
- Managed renewals, mid-term adjustments, and claims for over 200 client accounts each month, maintaining accuracy and timely processing.
- Delivered personalised insurance solutions that increased client retention, fostering long-term customer loyalty.
Delivery Driver
Domino's Pizza / Allerton Express
Sherburn & Castleford
2023.09 - 2023.12
- Delivered for Domino’s in Sherburn on weekdays, consistently receiving positive customer feedback for professionalism and reliability.
- Delivered for Allerton Express on weekends, coordinating with in-store team to ensure timely order preparation and quick issue resolution, resulting in high tip rates.
Domiciliary Home Care Assistant
Bluebird Care
Harrogate
2023.06 - 2023.09
- Maintained accurate daily records for many clients, ensuring compliance with care plans and supporting measurable improvements in client wellbeing.
- Administered medications to 10+ clients daily, achieving 100% adherence to health and safety protocols with zero errors.
Customer Service Advisor
Pets at Home
York
2022.10 - 2023.06
- Promoted the VIP Loyalty Card effectively, boosting sales while enhancing the overall customer experience.
- Maintained clean and safe habitats for all animals, ensuring a healthy and secure environment during every shift.
Store Assistant
ALDI
York
2022.05 - 2022.10
- Maintained stock levels and ensured attractive product displays, contributing to increased sales and customer satisfaction.
- Worked proactively and efficiently to support smooth operations during busy trading periods.
Store Assistant
Tesco Extra
York
2021.11 - 2022.05
- Assisted customers in finding products or suitable alternatives, ensuring a positive shopping experience.
- Shelved and merchandised new stock with attention to visual appeal and organisation to drive customer engagement.
Crew Member
McDonald's
Bilborough
2019.02 - 2021.11
- Delivered excellent customer service to high volumes of guests in a fast-paced, team-oriented environment.
- Trained in food safety and hygiene standards, consistently maintaining quality and compliance.
Teaching Assistant (Work Experience)
Bishopthorpe Primary School
York
2018.01 - 2018.04
- Supported students individually to improve focus and understanding during lessons.
- Assisted teachers in maintaining a positive and engaging classroom environment.
Shop Assistant
Newsagents
York
2015.04 - 2017.01
- Started early shifts at 3am to organise newspapers for timely morning distribution.
- Worked efficiently under pressure to serve customers promptly.
Education
Bachelors -
York St John University (YSJ)
2020.09 - 2023.07
A-Levels -
Tadcaster Grammar School
2018.09 - 2020.07
GCSEs -
Tadcaster Grammar School
2016.09 - 2018.07
Skills
- Reliable & Punctual
Trusted to meet deadlines and maintain consistency
- Customer Focused
Strong communication and problem-solving skills with clients and customers
- Team Player & Self Motivated
Works well both independently and collaboratively
- IT Proficient
Comfortable with Microsoft Office, email systems, and data entry
- Strategic Thinking
Able to assess situations and make informed decisions
- Health & Safety Conscious
Trained in CPR and mindful of workplace safety procedures
References
Available upon request.
Assets
- Own Vehicle
Insured for SDPC & Business use.
- Home Office Setup
Equipped for Remote or Hybrid working if required.
Availability
Notice Period
Available for Immediate Start.
Preferred Commute Distance
Within a 15-Mile Radius of York.
Availability
- Weekdays: 7am – 7pm
- Weekends: 9am – 5pm
Interview Availability
Tuesday, Thursday & Saturday.
(Possible flexibility on other days.)
Identification
- Driving Licence
- Birth Certificate
- British Passport
- National Insurance Number
- Enhanced DBS Check Cleared (From Care Assistant Role)
Supporting Documents
Please find attached Cover Letter File, BENJAMIN_COULSON_CL
Timeline
Commercial Account Handler
Johnson's Insurance Services
2023.12 - 2024.04
Delivery Driver
Domino's Pizza / Allerton Express
2023.09 - 2023.12
Domiciliary Home Care Assistant
Bluebird Care
2023.06 - 2023.09
Customer Service Advisor
Pets at Home
2022.10 - 2023.06
Store Assistant
ALDI
2022.05 - 2022.10
Store Assistant
Tesco Extra
2021.11 - 2022.05
Bachelors -
York St John University (YSJ)
2020.09 - 2023.07
Crew Member
McDonald's
2019.02 - 2021.11
A-Levels -
Tadcaster Grammar School
2018.09 - 2020.07
Teaching Assistant (Work Experience)
Bishopthorpe Primary School
2018.01 - 2018.04
GCSEs -
Tadcaster Grammar School
2016.09 - 2018.07
Shop Assistant
Newsagents
2015.04 - 2017.01