Isaac Percival

During my time at Business Choice Direct, I gained experience across the full commercial insurance lifecycle. I began in the Premier Client team, managing higher-premium clients across products including Public Liability, Fleet and Professional Indemnity. My responsibilities included handling claims, mid-term adjustments, premium finance, payments, policy validations and general enquiries. I later progressed into the Business team as a New Business and Renewals Agent, responsible for generating new business, providing quotations, arranging cover and managing renewals. This gave me valuable experience in sales, customer service and account management. Alongside my role, I successfully achieved my Cert CII qualification, strengthening my technical knowledge of the insurance industry.

Working as a bartender at The Stag in Lyndhurst, an award-winning pub, I developed strong customer service skills in a busy hospitality environment. My responsibilities included serving customers, maintaining high cleanliness and hygiene standards, managing stock and ensuring smooth service during busy periods and events. The role further strengthened my communication, teamwork and organisational skills, alongside my experience with POS systems and stock management.

I joined BDB Pitmans as a Business Administration apprentice, gaining valuable experience in a fast-paced corporate environment while completing my NVQ Level 3 qualification. My responsibilities included supporting legal colleagues, managing client enquiries, overseeing document archiving and maintaining office operations. Following my apprenticeship, I progressed into a role involving the training of two team members and independently managing reception and facilities. This experience strengthened my organisational, communication and problem-solving skills, alongside my proficiency in Microsoft Office and internal document management systems.

After finishing college, I joined McDonald's as a full-time Crew Member, gaining experience in a fast-paced, customer-focused environment. My responsibilities included serving customers, handling drive-through orders and working across various kitchen stations. The role strengthened my teamwork, communication and adaptability, allowing me to quickly learn new skills, support colleagues and maintain high standards of service during busy periods.

At IPL Haulage, a family-owned logistics company in Southampton, I gained experience across both operational and administrative roles. My responsibilities included organising equipment and materials, assisting with vehicle maintenance, managing driver timesheets, processing fuel records and digitising documents. This role strengthened my organisational, practical and administrative skills while providing valuable insight into the day-to-day operations of a logistics business.