Front of house team member
The Golden Goose
Redditch, West midlands
04.2025 - Current
- created an amazing and comforting guest experience with a friendly and helpful attitude.
- Promoted special offers or events to increase awareness for customers.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Stayed up to date on menu changes to accurately answer customer queries.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Increased order value by upselling sides, drinks and desserts.
- Kept tables clear of used crockery, glassware and cutlery.
- Polished glasses and cutlery to pristine standards.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Handled reservations to maximise covers and revenue.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
