Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful operations that can be equipped to a studio environment. Friendly and enthusiastic worker adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Hi, I’m
Melissa Stranger
Shaftesbury,Dorset
Summary
Overview
6
years of professional experience
2
years of post-secondary education
Work history
The Salt CellarShaftesbury, Dorset
Waitress/Barista
07.2019 - Current
Job overview
- Delivered great service by greeting and serving customers in a positive and friendly manner.
- Completed orders and served guests at tables.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Take on board customer complaints and worked with kitchen staff or management to resolve issues and improve service.
- Written on the blackboards for the specials menu and promoting social media to gain more customers
- Advised on food and drink choices based on customer preferences.
- Memorised complete menu and prices and offered guests knowledgeable and affordable suggestions.
VB Lewis Design Sturminster, Dorset
Filing office helper
06.2022 - 11.2023
Job overview
- Stored material in drawers, cabinets and storage boxes to maintain access.
- Documented file details for and maintained for reference.
- Used applications and software to collect and preserve digital information.
- Ordered and arranged files to make them easier to find and access
- Helped keep the office clean and tidy so no files are misplaced or damaged
Marnhull Village HallMarnhull, Dorset
Sticking up
01.2018 - 01.2019
Job overview
- Supported team by demonstrating respect and willingness to help.
- Updated score books and data.
- Designed digital and print materials to engage audiences.
Education
Shaftesbury SchoolShaftesbury
A-Levels
09.2022 - 06.2023
University overview
- Bronze arts award -2016
- Textiles/Art - B
- Core Maths - B
- Geography - C
- Chemistry - E
- Coursework in Geography - A*
- Coursework in Textiles/Art - B
Shaftesbury SchoolShaftesbury
GCSEs
09.2019 - 06.2021
University overview
- English Language - 7(A)
- English Literature 6(B)
- Maths 5(C)
- Art 7(A)
- Spanish 8(A*)
- Science 6-6(C)
- Geography 7(A)
- History 7(A)
Skills
- Highly organised
- Cooperative team player - swam competitively for 6 years
- Quick learner
- Beverage service
- Customer relations
- Coffee machinery operation - steamed milk and made hot beverages
- Positive attitude - always put 100% in to a full shift
- Espresso machine operation
- Beverage preparation
- Speedy and efficient - Make coffees well and don't leave people waiting Finish work on deadline to good condition
Affiliations
Affiliations
- Drawing and Sketching
- Organisation and time efficient gaming
- Movies, TV shows and Music
- Concerts
Accomplishments
Accomplishments
Bronze Arts Award
Nominated for competition on The Arts Society
Rowing and Gym competitions
Languages
Spanish
Intermediate
French
Elementary
References
References
References available upon request.Timeline
Shaftesbury School
A-Levels
09.2022 - 06.2023
Filing office helper
VB Lewis Design
06.2022 - 11.2023
Shaftesbury School
GCSEs
09.2019 - 06.2021
Waitress/Barista
The Salt Cellar
07.2019 - Current
Sticking up
Marnhull Village Hall
01.2018 - 01.2019