Megan Walters

• During my time at Scoops, I experienced a fast paced environment, throughout spring and summer.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• I recognized customer needs well, able to confidently make conversation with new customers, able to change roles very easily on a day to day basis, including: helping with making ice creams, preparing food ready to serve, waitressing, serving ice cream, be able to use the waffle machine and create crepes using a crepe plate.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Trained new and junior staff members on coffee-making techniques, including grinding, steaming and creating.
• Input orders into register, calculated bills and collected payments. Further counting up tills at the end of a shift
• Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
• Completed end-of-day cleanup to reset bar for next day.
• Earned management trust by serving as key holder, performing daily opening and closing procedures.
• Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
• Working in a team at a very fast pace
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Collaborated and offered support with extra tasks to meet team goals.
• Achieved high levels of customer satisfaction by customising orders based on allergens and special dietary requirements.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Offered advice on product selection for enhanced levels of support and service.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Offered prompt solutions to maintain customer satisfaction.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Handled cash and card payments with accuracy.
• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered detailed advice on product and service benefits.
• Tracked orders and processed refunds for new and existing customers.

• Left due to it being a temporary job, Scoops CO returning for summer)
• During my time at Tesco, it was essential that my time management was on top, due to starting every shift at 6am for 5 days a week
• My role for the job was to pick a certain number of items in a given time scale, which was assessed by a colour scheme, which in my instance, was always met
• My attention to detail was very specific due to items needed to be picked in a certain time frame, at a certain standard for the customer i.e Following health and safety within food hygiene
• I had to ensure my communication was on top, as was as being a friendly but approachable employee for the customers to approach
• I was able to work alone, and with a team who readily understands the importance of valuable customer service and creating a good impression
• Removed items from shelves or storage bins and scanned tags, exceeding daily targets.

Achievements and Responsibilities:

• Accurately packed and picked high-volume orders in fast-paced environments.
• Working alone and in a team for long periods of times
• Inspected product conformity and reported quality variances for prompt resolution.
• Improved my customer service skills
• Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Arranged tables and set up linens and silverware in preparation for guests.
• Delivered exceptional service by greeting and serving customers in timely, friendly manner.
• Totalled bills for customers and accepted payment via cheque, currency and card payments.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.