Eloise Hatton
Carlyon, St Austell,Cornwall
Summary
Enthusastic waitress, bartender and barista with 4+ years of training dedicated to providing the best customer experience possible, and bringing a smile to everyone's faces. I am very passionate about working, and will always strive to give my all and meet the needs of everyone around me. I have fun and treat customers like they are my friends, and always come to work wearing a smile. I am used to working in a fast paced environment, and perform very well under pressure. When problems arise, I always make sure they are solved efficiently without stressing. I have a lot of flexibilty when working and can work long hours without tiring.
Overview
4
4
years of professional experience
Work history
Waitress/Barista
Edie's Restaurant
Carlyon, Cornwall
2022.04 - Current
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Greeted and escorted guests to tables.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Arranged tables and set up linens and silverware in preparation for guests.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Informed kitchen staff regarding special order requirements.
- Maintained excellent level of service in busy and demanding restaurant environment.
Barista
The Cove
Pentewan, Cornwall
2020.04 - 2021.10
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Created speciality drinks according to exact customer requests and preferences.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
Skills
- Beverage preparation
- Flavoured syrup measurements
- Cash register operation
- Safe food handling practices
- Speedy and efficient
- Speciality milk options
- Ordering procedures
- Highly organised
- Dietary requirement awareness
- Coffee machinery operation
- Cooperative team player
- Conflict resolution
- Strong communication
- Quick learner
- Menu memorisation
- Food running
- Inventory temperature control
- Espresso machine operation
- Hospitality service expertise
- Teamwork and collaboration
Languages
English
Native
Timeline
Waitress/Barista
Edie's Restaurant
2022.04 - Current
Barista
The Cove
2020.04 - 2021.10