Summary
Overview
Work history
Skills
Languages
Timeline
Generic
Eloise Hatton

Eloise Hatton

Carlyon, St Austell,Cornwall

Summary

Enthusastic waitress, bartender and barista with 4+ years of training dedicated to providing the best customer experience possible, and bringing a smile to everyone's faces. I am very passionate about working, and will always strive to give my all and meet the needs of everyone around me. I have fun and treat customers like they are my friends, and always come to work wearing a smile. I am used to working in a fast paced environment, and perform very well under pressure. When problems arise, I always make sure they are solved efficiently without stressing. I have a lot of flexibilty when working and can work long hours without tiring.

Overview

4
4
years of professional experience

Work history

Waitress/Barista

Edie's Restaurant
Carlyon, Cornwall
2022.04 - Current
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Greeted and escorted guests to tables.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Informed kitchen staff regarding special order requirements.
  • Maintained excellent level of service in busy and demanding restaurant environment.

Barista

The Cove
Pentewan, Cornwall
2020.04 - 2021.10
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Created speciality drinks according to exact customer requests and preferences.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.

Skills

  • Beverage preparation
  • Flavoured syrup measurements
  • Cash register operation
  • Safe food handling practices
  • Speedy and efficient
  • Speciality milk options
  • Ordering procedures
  • Highly organised
  • Dietary requirement awareness
  • Coffee machinery operation
  • Cooperative team player
  • Conflict resolution
  • Strong communication
  • Quick learner
  • Menu memorisation
  • Food running
  • Inventory temperature control
  • Espresso machine operation
  • Hospitality service expertise
  • Teamwork and collaboration

Languages

English
Native

Timeline

Waitress/Barista

Edie's Restaurant
2022.04 - Current

Barista

The Cove
2020.04 - 2021.10
Eloise Hatton