ANGEL TREVELYAN-POLLARD
TEWKESBURY,GLOS
Summary
Experienced barista with extensive expertise in coffee preparation techniques, beverage presentation, and customer service. Demonstrates proficiency in latte art, espresso extraction, and grinder adjustment, ensuring high-quality specialty coffee offerings. Skilled in café equipment maintenance and safe food handling practices, contributing to efficient operations and compliance with health and safety regulations. Strong communication skills and a warm personality enhance customer interaction and satisfaction. Career goals include advancing within the hospitality industry while continuing to refine barista skills and knowledge of dietary requirements.
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.
Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.
Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service.
Friendly Barista with knack for delivering exceptional customer service and creating inviting atmospheres. Known for crafting high-quality beverages and maintaining clean, organised workspaces. Thrives in fast-paced environments, enhancing customer satisfaction and building lasting relationships with patrons.
Driven individual with natural affinity for customer service and teamwork, perfectly suited for Barista role. Possesses excellent communication skills and knack for multitasking in fast-paced environments. Committed to creating memorable customer experiences and contributing to vibrant café atmosphere.
Offering strong customer service skills, keen eye for detail, and positive attitude. Knowledgeable about maintaining clean and organised workspace, handling cash transactions, and working well under pressure. Ready to use and develop communication, teamwork, and problem-solving skills in Barista role.
Energetic and friendly food service team member experienced in serving all kinds of customers. Smoothly directs customers to food and beverage items with focus on generating sales. Manages time well to continuously help with customers, restocking and cleaning.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Organised and dependable with 2 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Carousel Tea Rooms
Tewkesbury, Gloucestershire
07.2023 - 02.2025
- Managed high volume orders during peak hours maintaining quality of service.
- Assisted in inventory control measures for effective stock management.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Performed cash handling duties accurately to maintain financial integrity.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Maintained cleanliness of the café area whilst preparing orders.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Collaborated with team members during busy periods improving workflow efficiency.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Created speciality drinks according to exact customer requests and preferences.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Built and nurtured customer loyalty by remembering personal preferences.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Totalled bills and accepted cash, card and mobile payments.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Conversed with customers about food and beverage desires, suggesting items best matching preferences.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
- Packaged takeaway food for easy transport by customers or delivery drivers.
- Served dishes and beverages in convenient packaging to maintain temperatures.
- Inspected completed orders, verifying against ticket and quality standards.
- Reheated pre-prepared food following standard instructions.
- Completed repetitive food preparation tasks in line with restaurant standards.
- Prepared basic food items and ingredients for more complex dishes.
- Operated electric appliances to cut, blend and mix foodstuffs.
- Washed and chopped raw ingredients to use in cold or cooked food items.
- Cooked food using grills, griddles and deep-fat fryers.
- Portioned dry ingredients for speedy food preparation.
Waitress assistant
Gupsil Manor
Tewkesbury, Gloucestershire
04.2023 - 05.2023
- Enhanced dining experience through friendly interaction with customers.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Arranged tables and set up linens and silverware in preparation for guests.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Kept tables clear of used crockery, glassware and cutlery.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Prepared tables for guests and reset tables between customers.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
Office assistant
Swan Lane Engineering Ltd
Tewkesbury, Gloucestershire
07.2022 - 09.2022
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Maintained a tidy reception area, creating a positive impression on visitors.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Maintained office files for reliable reference, including electronic and hard copies.
- Kept office tidy, organised and stocked with supplies.
- Took and relayed messages between staff, customers and other parties.
- Improved office efficiency by organising and managing files.
Education
GCSEs - GCSE In Travel Agent, Air Stew
Gloucestershire College
Gloucester 09.2023 - 11.2023
Skills
- Taking payments
- Beverage presentation
- Coffee preparation techniques
- Basic computer literacy
- Gluten free options
- Knowledge of tea preparation
- Understanding coffee beans
- Cafe equipment maintenance
- Knowledge on dietary restrictions
- Grinder adjustment
- Vegetarian and Vegan options
- Barista equipment knowledge
- Open and Closing procedures
- Creativity in presentation
- Cash handling
- Customer Service
- Multitasking
- Food preparation
- Menu memorisation
- Order processing
- Employee training
- Warm personality
- Quick learner
- Health and Safety regulations
- Highly organised
- Professionalism
- Safe food handling practices
- Cooperative team player
- Dietary requirement awareness
- Coffee machinery operation
- Timely and punctual
- Flavoured syrup measurements
- Customer interaction
- Till management
- Food Hygiene Certificate
- Barista training
- Food hygiene standards
- Sandwich preparation
- Allergen awareness
- Clear communication
- Adaptable and quick to learn
- Speciality milk options
- Strong communication
- Espresso machine maintenance
- Food preparation and safety
- Café food preparation
- Food safety trained
- Milk texturing
- Cash register operation
- Safe food handling
- New staff training
Affiliations
- I like to go out with my friends, colouring, spending time with my family and five dogs. I also love to bake cakes.
Certification
I have a Level 2 Food Hygiene and Safety for Catering Certificate
Languages
English
Intermediate
Timeline
GCSEs - GCSE In Travel Agent, Air Stew
Gloucestershire College
09.2023 - 11.2023
Barista
Carousel Tea Rooms
07.2023 - 02.2025
Waitress assistant
Gupsil Manor
04.2023 - 05.2023
Office assistant
Swan Lane Engineering Ltd
07.2022 - 09.2022
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