Summary
Overview
Work history
Education
Skills
Timeline
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Melissa Gordon

Salford,Manchester

Summary

A dedicated professional with expertise in empathy and understanding, vulnerability awareness, and multi-agency working. Demonstrates effective listening and tenancy administration skills, coupled with strategic planning and client interactions. Proven ability in time-management and relationship-building, aiming to leverage these competencies towards fostering strong client relationships and achieving organisational goals.


Experienced Adviser with knack for problem-solving and delivering client-focused solutions.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work history

Neighbourhood Advisor

Forhousing
Salford, Manchester
03.2024 - Current
  • Achieved a higher level of efficiency with scheduling and organisational skills.
  • Delivered high-quality customer service.
  • Prepared tenancy agreements accurately, minimised legal discrepancies.
  • Liaised with the team for maintenance work completion within expected timeframes of our voids.
  • completed adverts on Locata and allocated these fairly to tenants.
  • Built strong relationships with residents through open communication channels.
  • Handled sensitive information discreetly whilst maintaining confidentiality at all times.
  • Optimised daily operations, making amendments to keep up with changing priorities.
  • Upheld stringent policies, procedures to maintain consistent workplace standards.
  • Promoted ethical work practices to provide person-centred service exceeding regulatory responsibilities.


Support worker

Turning Point
Salford, Manchester
02.2022 - 03.2024
  • Provided companionship during outings contributing to an active social life for clients.
  • Assisted with mobility issues enabling easier movement around the home.
  • Prepared nutritious meals that met special dietary needs of clients.
  • Promoted physical activity through assistance with exercises improving overall health condition of the client.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Completed housekeeping tasks resulting in a clean, safe home environment.
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Increased comfort levels with personal care duties such as bathing and dressing.
  • Supported daily living skills training which increased client self-sufficiency.

Teaching assistant in primary school

Salford City Council
Salford, Manchester
01.2018 - 02.2022
  • Supported student understanding through personal tutoring sessions after school hours when required.
  • Assisted with the marking of pupils' work, providing constructive feedback where necessary.
  • Enhanced children's understanding of complex ideas by simplifying and explaining concepts in an engaging way.
  • Utilised creative teaching aids whilst assisting main teacher during lessons, making subject matter more interesting for students.
  • Assisted in preparation of lesson plans, resulting in well-organised, effective classes.
  • Monitored pupil behaviour during class time, ensuring a conducive learning environment.
  • Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
  • Fostered positive relationships with parents and colleagues to create a supportive educational atmosphere.

Education

Bachelor of Arts - Physical Education and School Sport

Edge Hill University
Ormskirk
09.2014 - 06.2017

Certificate of Higher Education - Public Services

Salford City College
Manchester
09.2011 - 06.2014

Skills

  • Empathy and understanding
  • Vulnerability awareness
  • Multi-agency working
  • Effective listening
  • Tenancy administration
  • Strategic planning
  • Client Interactions
  • Time-management
  • Relationship-building

Timeline

Neighbourhood Advisor

Forhousing
03.2024 - Current

Support worker

Turning Point
02.2022 - 03.2024

Teaching assistant in primary school

Salford City Council
01.2018 - 02.2022

Bachelor of Arts - Physical Education and School Sport

Edge Hill University
09.2014 - 06.2017

Certificate of Higher Education - Public Services

Salford City College
09.2011 - 06.2014

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Melissa Gordon