LIVVY MARTIN
Abergavenny
Summary
Dedicated Neighbourhood Housing Advisor with strong experience in day‑to‑day tenancy management, resident support, and neighbourhood problem‑solving. Skilled in handling sensitive and challenging conversations with contract holders while maintaining a calm, solution‑focused approach. Experienced in carrying out property inspections, identifying tenancy issues, and ensuring compliance with housing standards. Confident working collaboratively with external agencies to support residents with complex needs and improve community outcomes. Known for providing clear, empathetic advice on housing options, including transfers, mutual exchanges, and local housing registers. Highly organised, able to manage competing priorities effectively, and committed to completing tasks in a timely and efficient manner. A reliable team member who supports Neighbourhood Managers with caseloads and contributes to delivering a high‑quality, resident‑centred housing service.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Neighbourhood Housing Advisor
Hedyn
Newport, Gwent
2024.06 - Current
- Managed day‑to‑day housing operations, ensuring properties, residents, and neighbourhood issues were handled efficiently and in line with organisational policies.
- Held challenging conversations with contract holders, addressing tenancy concerns, resolving disputes, and promoting positive engagement.
- Supported Neighbourhood Managers by assisting with caseloads, administrative tasks, and follow‑up actions to maintain smooth service delivery.
- Worked collaboratively with external agencies and partner organisations to support residents with complex needs and coordinate appropriate interventions.
- Conducted regular property inspections, identifying repairs, health and safety issues, and tenancy breaches, and ensuring timely follow‑up.
- Advised residents on housing options, including transfers, mutual exchanges (HomeSwapper), and applications to local housing registers.
- Provided clear, empathetic guidance by listening to residents’ concerns, answering queries, and signposting them to relevant services.
Interim Service Manager
PLATTFORM
2023.12 - 2024.06
- Line manager for case workers liaising with contract holders
- Managing tenancy agreements and rent arrears
- Maintaining and analysing budgets for the project
- Managing personal and colleague performances against company goals, targets and culture
- Build and improve contact holder relationships, along with key internal and external stakeholders
- Maintain high knowledge of regulatory changes in line with set deadlines, timescales and budgets
- Recognising and sourcing relevant training for myself and my team
- Trauma informed and relational working style
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
Senior Case Worker
PLATTFORM
2022.09 - 2023.12
- Line manager of trauma informed case workers as well as supporting my own contract holders within the supported housing project
- Liaise with contract holders, creating a compassionate environment to support contract holders to gain independent living skills, treating each person individually with their own mental health needs
- Built relationships with housing associations and other key stakeholders, to support contract holders in their transition to full independent living
- Created a positive, relational, trusting and supporting environment with my team and with our contract holders.
Case Worker
PLATTFORM
2021.01 - 2022.09
- Managing my own case load of contract holders
- Signpost and support contract holders to utilise the different services and support available to each individual needs
- Complete relevant requirements and processes to support contract holders in their transition from supported housing to independent living
- Created a positive, relational, trusting and supporting environment with our contract holders.
- Utilise external stakeholder relationship that I have built with other organisations to support my contract holders
Receptionist
STABLES
2018.08 - 2021.01
- Organising appointments with clients via email and telephone.
- Accepting orders and arranging for clients to collect the orders.
- Greeting clients when they enter the studio and making them comfortable before their shoot.
- Accepting payments from clients.
Sales Assistant
PEACOCK
2018.03 - 2018.08
- Stock display and management.
- Cash handling and card transactions.
- Stock control using computerised system.
- Assisting customers with queries in store.
- Communication via telephone with suppliers.
- Keeping the shop organised and fully stocked for customers.
- Assisting customers to find goods and products they are looking for.
- Greeting customers who enter the shop.
- Receiving and storing the delivery of stock.
- Keeping up to date with special promotions and putting up displays.
- Reporting discrepancies to the manager.
- Training new staff on policies and procedures.
Education
AS-Level - English Literature
King Henry VIII
2001.01 - 2007.01
Skills
- Empathy and understanding
- Tenancy management
- Communication excellence
- Multi-Agency work collaboration
- Problem solving
- Resident support and advice
Interest and Hobbies
Swimming; Reading, Running, Healthy eating, Shopping, Socialising with friends.
Timeline
Neighbourhood Housing Advisor
Hedyn
2024.06 - Current
Interim Service Manager
PLATTFORM
2023.12 - 2024.06
Senior Case Worker
PLATTFORM
2022.09 - 2023.12
Case Worker
PLATTFORM
2021.01 - 2022.09
Receptionist
STABLES
2018.08 - 2021.01
Sales Assistant
PEACOCK
2018.03 - 2018.08
AS-Level - English Literature
King Henry VIII
2001.01 - 2007.01