Pragati Kajagar
Coventry,West midlands
Summary
Motivated and tech professional with strong interest in IT support and customer service. Known for clear communication, patience, and the ability to resolve issues efficiently. Brings hands‑on experience using Microsoft Windows, Office applications, and online systems. Quick learner who thrives in remote environments and enjoys helping users solve technical problems. Ready to contribute to a growing IT support team with enthusiasm and reliability.
Overview
3
3
years of professional experience
Work History
Customer Advisor Expert
Teleperformance UK
Manchester
2024.10 - Current
- Resolved customer payment and benefits issues, ensuring clear solutions that enhanced customer understanding and satisfaction.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Built rapport with customers through courteous and professional communications.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Achieved monthly monitors, consistently delivering 100% KPI targets each month.
- Redirected customer queries to appropriate departments, facilitating timely resolutions and improving overall service efficiency.
- Trained new customer advisors to uphold best practices and maintain high standards of customer service.
- Assisted with DWP (Department of Work and Pensions) campaign operations.
Customer Care Representative
McDonald's
Coventry
2023.10 - 2024.10
- Elevated customer satisfaction levels through exceptional customer care delivery.
- Excelled in delivering exceptional customer service, fostering strong relationships and loyalty.
- Ensure clean tables and welcoming environments for customers.
- Solicit customer feedback regarding food quality and service experience to enhance overall satisfaction.
- Cultivated relationships with customers and surpassed feedback survey targets within one quarter.
- Mastered current food menu knowledge and facilitated customer order retrieval from kiosk.
- Facilitated customer transactions at tills to ensure efficient order processing.
- Collaborated with team members to drive achievement of targets.
Volunteer
British Heart Foundation
Coventry
2023.06 - 2024.05
- Assist customers with queries to enhance service experience and satisfaction.
- Organised clothing and items systematically to enhance accessibility and orderliness.
- Assisted with cloth labelling tasks.
Supported ironing processes for various fabric types.
Ensured proper handling of finished garments.
Stock Auditor
RGIS
Coventry
2023.06 - 2023.11
- Conducted inventory stock-taking, ensuring precise inventory levels for operational efficiency.
- Utilised inventory management system to uphold accurate order records, facilitating timely replenishment.
Education
Certificate of Higher Education - Master is Computer Application
Visvesvaraya Technological University
Belagavi 2016
Skills
- Customer Service
- Customer assistance
- Payment processing
- Complaint resolution
- Quality assurance
- Customer feedback analysis
- Process optimization
- Inventory management
- Call centre experience
- Time Management
- Multi-tasking
- Team collaboration
- Remote teamwork
- Active listening
- Communication skills
- Written and verbal communication
- Outstanding customer service
- Strong customer service orientation
- Problem solving
- Training and development
- Empathy understanding
- Patient attitude
- Pressure handling
- Rapport building
- Customer service expert
- Microsoft Office
Hobbies and interests
- Drawing and painting
- Cooking
- Listening to music
- Walking
Course
- Completed the JUMP Course for Supervisor
- Complete the Level 2 certificate in Principles of Cyber security
- Currently doing course on Penetration testing Level 5 in IMeta training
Timeline
Customer Advisor Expert
Teleperformance UK
2024.10 - Current
Customer Care Representative
McDonald's
2023.10 - 2024.10
Volunteer
British Heart Foundation
2023.06 - 2024.05
Stock Auditor
RGIS
2023.06 - 2023.11
Certificate of Higher Education - Master is Computer Application
Visvesvaraya Technological University