Melissa Allen

-Managed counter operations, contributing to stock management and merchandising activities.
Supported event planning and execution to enhance customer engagement.
-Conducted daily, weekly, and monthly reporting to track performance metrics.

-Consistently upsell products and meet/exceed company sales targets set by head office.

-I held some of the highest company standards for counter presentation and visual merchandising in the store and region.

-Confident user of excel, including maintaining 1-52 trackers for sales and performance monitoring.

-Directed checkout staff while providing essential support to store managers for efficient floor operations.

-Managed various areas including tills, self-scan kiosks, and petrol stations to ensure smooth service.

-Resolved customer queries and complaints effectively, contributing to high service standards.

-Executed training in 13 distinct treatment techniques.

-Promoted treatment packages and skincare products, aiding in revenue growth and client loyalty.

-Provided personalised client care, fostering repeat bookings and positive feedback.

-Facilitated reception duties, managing calls and appointments efficiently.