Mehek Choudhry
London
Summary
Dedicated professional with strong communication skills and adaptability. Proven ability to maintain polite phone etiquette while fostering team collaboration through empathy and compassion. Recognized for efficiency in task completion and receptiveness to feedback, contributing to a productive work environment. Experienced in coaching, training, and auditing to enhance skill development and progression within the work place.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Health advisor 111
Practice plus group
London
12.2015 - Current
- Served as first point of contact, triaged calls promptly and addressing callers concerns with empathy.
- Managed high call volumes calmly during peak periods, ensuring efficient service delivery.
- Actively listened to callers, prioritising their concerns
- Demonstrated compassion and emotional resilience during high-stress situations.
- Uphold privacy standards while handling sensitive information in all interactions.
- Collaborated effectively with team members to navigate complex scenarios with clinical healthcare professionals
- Improved patient satisfaction through clear communication in challenging environments.
Call centre agent
Market probe
London
05.2011 - 09.2015
- Conducted market research surveys over the phone to gather valuable consumer insights.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Facilitated positive customer experiences with attentive service.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Documented all phone interactions for record keeping and quality control purposes.
Education
Bachelor of Science - International Relations
University of Westminster
London, England 09.2013 - 06.2015
A-Levels - Government and politics, Sociology, Psychology
Featherstone sixth form
London 09.2011 - 07.2013
Skills
- Communication skills
- Adaptability and resilience
- Polite phone etiquette
- Empathy and compassion
- Team collaboration
- Efficiency and task completion
- Openness to feedback
Languages
Urdu
Fluent
Timeline
Health advisor 111
Practice plus group
12.2015 - Current
Bachelor of Science - International Relations
University of Westminster
09.2013 - 06.2015
A-Levels - Government and politics, Sociology, Psychology
Featherstone sixth form
09.2011 - 07.2013
Call centre agent
Market probe
05.2011 - 09.2015