Joel Newman
Romsey,Hampshire
Summary
Dedicated healthcare provider with expertise in patient wellness and support. Demonstrates strong administrative and communication skills, ensuring effective task management and prioritization. Experienced in handling sensitive information while collaborating with healthcare teams to deliver high-quality care. Focused on applying education and training to enhance patient-centred services.
Overview
4
4
years of professional experience
1
1
Certification
Work history
NHS 111 Health Advisor
South Central Ambulance Service NHS FT
Otterbourne, Hampshire
2025.11 - 2026.05
- Streamlined patient data management, resulting in improved efficiency.
- Conducted comprehensive health assessments for accurate diagnosis.
- Liaised between clinicians and patients for effective communication.
- Utilised advanced technologies to streamline workflow processes.
- Collaborated with healthcare professionals for seamless patient treatment.
- Maintained strict confidentiality of patient records ensuring adherence to privacy regulations.
- Managed crisis situations effectively, ensuring safety and security of all involved parties.
Ward administrator
University Hospitals Southampton NHS FT
Southampton, Hampshire
2024.03 - 2025.10
- Enhanced ward efficiency with meticulous record management.
- Handled patient queries, resulting in increased patient comfort and satisfaction.
- Managed sensitive information securely, maintaining strict confidentiality standards.
- Collaborated closely with medical professionals for seamless operation of multiple wards.
Customer service manager
Ladbrokes PLC
Bath, Bath and North East Somerset
2022.08 - 2023.08
- Managed challenging situations to ensure customer satisfaction.
- Resolved complaints efficiently, fostering customer loyalty.
- Oversaw daily operations, ensuring optimal performance.
- Navigated complex issues to provide apt solutions.
Education
Bachelor of Science - Physics
The Open University
Milton Keynes /2024 -
Certificate of Higher Education - Acting
Bath Spa University
Bath /2021 - /2023
Diploma - Performing Arts: Acting
Barton Peveril College
Eastleigh, Hampshire /2019 - /2021
CTEC Extended Certificate - Engineering
Barton Peveril College
Eastleigh, Hampshire /2018 - /2020
GCSEs - Mathematics
The Mountbatten School
Romsey, Hampshire /2016 - /2018
GCSEs - Statistics
The Mountbatten School
Romsey, Hampshire /2016 - /2018
GCSEs - English Language
The Mountbatten School
Romsey /2016 - /2018
GCSEs - English Speaking
The Mountbatten School
Romsey /2016 - /2018
GCSEs - Physics
The Mountbatten School
Romsey, Hampshire /2016 - /2018
GCSEs - Chemistry
The Mountbatten School
Romsey /2016 - /2018
GCSEs - Biology
The Mountbatten School
Romsey, Hampshire /2016 - /2018
Skills
- NHS 111 online and pathways
- Referral management
- Patient assessment and interaction
- Medical recording and software proficiency
- Life support certification
- Regulatory compliance
- Report writing and critical evaluation
- Customer service support
- Communication and interpersonal skills
- Patient data confidentiality practices
- Hospital workflow understanding
- Electronic health records familiarity
- Time management efficiency
- Bed allocation competency
Affiliations
- Computing
- Digital Drawing
Languages
English
Fluent
Accomplishments
- Bronze Duke of Edinburgh Award - 1391 Romsey Air Training Corps, 2018
- Rotary Youth Leadership Award - 1391 Romsey Air Training Corps, 2018
Certification
- Heartstart Certification - 1391 Romsey Air Training Corps, 2018
References
References available upon request.
Timeline
NHS 111 Health Advisor
South Central Ambulance Service NHS FT
2025.11 - 2026.05
Ward administrator
University Hospitals Southampton NHS FT
2024.03 - 2025.10
Customer service manager
Ladbrokes PLC
2022.08 - 2023.08
Bachelor of Science - Physics
The Open University
/2024 -
Certificate of Higher Education - Acting
Bath Spa University
/2021 - /2023
Diploma - Performing Arts: Acting
Barton Peveril College
/2019 - /2021
CTEC Extended Certificate - Engineering
Barton Peveril College
/2018 - /2020
GCSEs - Mathematics
The Mountbatten School
/2016 - /2018
GCSEs - Statistics
The Mountbatten School
/2016 - /2018
GCSEs - English Language
The Mountbatten School
/2016 - /2018
GCSEs - English Speaking
The Mountbatten School
/2016 - /2018
GCSEs - Physics
The Mountbatten School
/2016 - /2018
GCSEs - Chemistry
The Mountbatten School
/2016 - /2018
GCSEs - Biology
The Mountbatten School
/2016 - /2018