Summary
Overview
Work history
Education
Skills
Languages
Custom
Certification
References
Timeline
Generic

Lauryn Wallace

Bilston,United Kingdom

Summary

Demonstrates proficiency in mail handling, database maintenance, and document management. Skilled in scheduling appointments, calendar management, and filing systems. Adept at ensuring customer satisfaction through outstanding service and effective communication. Possesses strong leadership skills with a focus on team training and development. Committed to maintaining compliance with health and safety regulations while driving process improvement. Aspires to leverage analytical thinking and strategic planning abilities to enhance organisational efficiency.

Focused advisor skilled in working with patients to address healthcare-related concerns. Liaises between patients, insurance companies and healthcare teams to resolve obstacles and increase access to care.

Attentive Health Advisor accustomed to reviewing incident reports and identifying hazards. Suggests actionable improvements to prevent health and safety issues and reduce incidents. Promotes positive lifestyle and health management changes for optimal wellness.

Motivated student eager to support healthcare operations with diplomatic guidance and healthcare advisement. Empathetic communicator with strong knowledge of healthcare administration and industry best practices.

Offering strong foundation in communication and interpersonal skills. Knowledgeable about promoting health and wellness, and providing support to individuals. Ready to use and develop skills in client interaction, problem-solving, and health education in the Non-Clinical Performance managerial role.

Compassionate and driven individual with strong foundation in communication and problem-solving skills, coupled with deep understanding of health and wellness principles. Proven ability to build rapport and trust with clients, addressing their needs with empathy and professionalism. Ready to contribute to meaningful health outcomes in this role.

Compassionate individual with strong background in communication and problem-solving, seamlessly transitioning these skills into advising on health matters. Demonstrated ability to build rapport and provide guidance, ensuring individuals receive appropriate support. Committed to making meaningful difference in community health and well-being.

Experienced Health Advisor with knack for building trusted relationships and providing actionable health guidance. Known for enhancing patient outcomes through tailored health plans and effective communication. Successfully implemented wellness programmes that improved client health and satisfaction.

Forward-thinking policy team member dedicated to meeting changing needs with proactive policy changes. Experienced in researching changes, compiling reports and presenting findings.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

NHS 111 Health Advisor

DHU Health Care
Oldbury, Sandwell
01.2025 - Current
  • Participated in professional development opportunities, broadening skillset and knowledge base.
  • Assisted in conducting research studies, increasing depth of understanding in public health issues.
  • Conducted comprehensive health assessments for accurate diagnosis.
  • Monitored patient progress using detailed record keeping methods.
  • Cultivated a supportive environment for patients through empathetic communication.
  • Provided preventive health education to promote wellness.
  • Maintained strict confidentiality of patient records ensuring adherence to privacy regulations.
  • Utilised advanced technologies to streamline workflow processes.
  • Assessed patient symptoms using prompted questions from NHS pathways.
  • Informed, advised and counselled patients diagnosed with various conditions.
  • Reviewed and modified emergency procedures to comply with guidelines and health standards.
  • Supported remote assessment of callers to urgent and emergency services through telephone triage system.
  • Maintained detailed understanding of new policies and procedures to demonstrate best practice in all patient interactions.
  • Helped to reduce strain on urgent care services by referring repeat medication requests to pharmacies.
  • Transferred complex cases to specialists maintain service quality.
  • Identified hazards and provided preventative measures to guarantee safety.
  • Developed threat and risk assessments with ranked response options.
  • Advised on preferred options between available policy recommendations.
  • Collaborated with healthcare professionals for seamless patient treatment.

BANK CLERICAL ADMINISTRATION

Birmingham Community Healthcare Trust
Birmingham
12.2023 - 07.2025
  • I have facilitated relationships within Clinical settings across various job roles Down to communicative and societal relationships between organisations and the local or wider community to support effective communication.
  • I have worked with my own initiative within agreed department guidelines and built the ability to having good interpersonal skills and effective communication.
  • In addition, I posses an excellent telephone manner, exact data entry and exceptional IT skills with the ability to multitask and work to strict deadlines.
  • I have experience working as part of a team and have the ability to work unsupervised, using my own initiative and reporting skills.
  • I produce excellent organisational and time keeping skills, which are essential for this role.
  • Handled team filing, data entry and recordkeeping.
  • Updated system records with current information.
  • Protected information and maintained confidentiality.
  • Delivered finished work to precise specifications following verbal and written orders.
  • Listened to directives from senior team members to complete safe, accurate work.
  • Followed experienced team members to learn basic and advanced job skills.
  • Dealt professionally with issues and complaints, helping develop and implement successful resolutions.
  • Assisted team members with tasks and consistently meet targets.
  • Developed proficiency in Best and Rio, and used skills regularly to complete assignments.
  • Assessed customer needs and suggested relevant products or services to meet needs.
  • Collaborated in team setting to handle daily assignments and challenges.
  • Flexed with changing demands and requirements to consistently meet objectives.
  • Accomplished tasks with enthusiasm and skills in time management.
  • Worked well with team members to complete tasks.
  • Adhered to policies and procedures for smooth daily operations.
  • Met high-volume demands with enthusiasm and quality service and support.
  • Stayed collected and calm during difficult situations and interactions.
  • Helped clients feel welcome by conversing warmly and professionally answering questions.

BAR STAFF MEMBER

JD Wetherspoon
Birmingham, West-Midlands
04.2022 - 12.2023
  • Handling Difficult Customers.
  • Clear and effective communication.
  • Highly reliable.
  • Facilitated relationships within Clinical settings across various job roles.
  • Worked with my own initiative within agreed department guidelines.
  • Possessed an excellent telephone manner, exact data entry and exceptional IT skills.
  • Met high-volume demands with enthusiasm and quality service and support.

Education

Math, English Language, English Literature, Combined Science, History, Religious Education, Hospitality & Catering, Physical Education, English Spoken Language

Holy Trinity Catholic School
Small Heath, Birmingham

E - Advanced History

Cadbury College Sixth form
Kings Norton, Birmingham
09.2021 - 06.2023

Criminology, Criminal Justice & Law - LAW OF TORTS/ VICTIMOLOGY- HUMAN RIGHTS

University of Wolverhampton
Wolverhampton
01.2025 - 01.2027

Principles of team leading

The Skills Network
Walsall
06.2025 -

L3 DISTINCTION, L3 MERIT L3 DISTINCTION - Performing Arts

Cadbury College Sixth form
Kings Norton, Birmingham

D - Criminology

Cadbury College Sixth form
Kings Norton, Birmingham
09.2021 - 06.2023

Skills

  • Mail Sorting
  • Expense Reporting
  • Database Maintenance
  • Document Management
  • Scheduling appointments
  • Calendar Management
  • File Organisation
  • Administrative tasks
  • Customer Satisfaction
  • Mail handling
  • Mail Processing
  • Processing mail
  • Schedule and calendar management
  • Filing systems
  • Telephone Etiquette
  • Validating Referrals
  • Signposting
  • Cash handling expertise
  • Drink Preparation
  • Food safety understanding
  • Menu Memorisation
  • Suggestive Selling
  • Food Preparation
  • Payment Processing
  • Food Service
  • Food Running
  • Beverage Preparation
  • Health codes compliance
  • Hospitality service expertise
  • Salesmanship
  • Responsible Alcohol Service
  • Outgoing Personality
  • Engaging personality
  • Customer Service
  • Customer service expertise
  • Team training and development
  • Professional Appearance
  • Compliance regulation understanding
  • Accountability in team environment
  • Influential communication
  • Time management expertise
  • Emotional intelligence in leadership
  • Agile workflow understanding
  • Constructive feedback
  • Staff development
  • Performance evaluation
  • Goal setting
  • Motivational leadership
  • Excellent communication
  • Report-writing
  • Health and Safety Compliance
  • Cultural awareness
  • Leadership skills
  • Interpersonal communication
  • Team Leadership
  • Public speaking
  • Strategic planning
  • Resourcefulness
  • Conflict Resolution
  • Process Improvement
  • Microsoft Office Suite
  • Regulatory compliance
  • Outstanding customer service
  • Supply negotiation
  • Analytical-thinking
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Knowledge of NHS Pathways

Languages

English

Custom

  • Data Security & Cyber Security, 02/19/24
  • Equality and Diversity, 02/19/24
  • Rio Training, 02/19/24
  • Fire Safety, 02/19/24
  • Safeguarding and prevention, 02/19/24
  • Conflict resolution- Level 1, 02/19/24
  • Health and safety, 02/19/24
  • CQC, 02/19/24
  • Oliver McGowan training, 02/19/24
  • Infection Prevention control, 02/19/24
  • Fraud, 02/19/24
  • Manual Handling Cat 3/ theory, 02/19/24
  • Freedom to speak up, 02/19/24
  • Health and wellbeing, 02/19/24
  • Occupational health, 02/19/24

Certification

NHS Pathways Qualified


References

References available upon request.

Timeline

Principles of team leading

The Skills Network
06.2025 -

NHS 111 Health Advisor

DHU Health Care
01.2025 - Current

Criminology, Criminal Justice & Law - LAW OF TORTS/ VICTIMOLOGY- HUMAN RIGHTS

University of Wolverhampton
01.2025 - 01.2027

BANK CLERICAL ADMINISTRATION

Birmingham Community Healthcare Trust
12.2023 - 07.2025

BAR STAFF MEMBER

JD Wetherspoon
04.2022 - 12.2023

E - Advanced History

Cadbury College Sixth form
09.2021 - 06.2023

D - Criminology

Cadbury College Sixth form
09.2021 - 06.2023

Math, English Language, English Literature, Combined Science, History, Religious Education, Hospitality & Catering, Physical Education, English Spoken Language

Holy Trinity Catholic School

L3 DISTINCTION, L3 MERIT L3 DISTINCTION - Performing Arts

Cadbury College Sixth form
Lauryn Wallace